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Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better™.

+ As part of the Kinetic family, you’ll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.

+ Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better™ every day.

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About This Role:

The Senior Customer Retention Analyst plays a pivotal role in shaping Kinetic's strategic direction by analyzing consumer and business churn data to enhance customer retention. This position requires a business-focused degree, extensive experience in finance, and strong leadership skills to develop financial models and craft actionable insights. The consultant collaborates with cross-functionally to forecast financial outcomes and presents strategic recommendations to senior leadership, driving informed decisions through comprehensive analysis and effective communication.

What You’ll Do:

+ Analyze consumer and business churn data from multiple systems and sources to create meaningful reporting around customer retention trends

+ Develop and test hypotheses that directly impact Kinetic’s strategic, operational, and customer retention plans through financial modeling and analytical research

+ Evaluate existing consumer and business trends regarding disconnect activity to understand and explain changing marketplace dynamics and customer sentiment including listening to and dissecting customer call/chat interactions

+ Review customer retention and churn performance, especially against forecast, to determine areas of strength or weakness/risks

+ Create actionable analysis that is easy to understand and can be conveyed across the Kinetic business unit and functional work groups

+ Partner with both internal finance teams and external consultants to turn analysis into financial outlooks, including internal rate of return (IRR), payback period, free cash flow, and customer lifetime value

+ Prepare presentations for the senior leadership team and broader audiences to describe the challenges, explain the analysis performed, and recommend action items to implement

+ Create and leverage financial models to drive decisions based on the best returns and modify these models as needed to accommodate unique scenarios or questions not previously contemplated

+ Assist in creating both short- and long-term units forecasts based on recent trends and related initiatives

+ Identify key financial and non-financial risks and advise mitigants for those risks

+ Conduct scenario and sensitivity analysis to support business decisions

+ Manage projects aimed at churn reduction and develop reporting to track project impact

Do You Have:

+ College degree of business focused in finance or accounting desired

+ Must have 7 to 9 years of experience in business and/or finance roles

+ Strong leadership and communication skills required

+ Proficiencies in Excel, Tableau Desktop, PowerPoint, and SQL; Extract, Transform, Load (ETL) tools are a plus

+ Require excellent presentation skills across a broad range of audiences

Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing – Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% |Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%|

Equipment Used in Job Performance/Working Environment: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier

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Our Benefits:

+ Medical, Dental, Vision Insurance Plans

+ 401K Plan

+ Health & Flexible Savings Account

+ Life and AD&D, Spousal Life, Child Life Insurance Plans

+ Educational Assistance Plan

+ Identity Theft, Legal, Auto & Home and Pet Insurance

+ https://windstreambenefits.com

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

**Notice to Non-U.S. Citizens:** Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. _If you are not a U.S. citizen, please notify your recruiter or email [email protected] as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements._

Job Details

Job Family** **Marketing

Job Function** **Pricing

Pay Type** **Salary