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Preauthorization Specialist

UnityPoint Health Finley Hospital

1 Positions

ID: 42548515

Posted On 05/14/2025

Job Overview

+ **Area of Interest:** Patient Services

+ **FTE/Hours per pay period:** .9

+ **Department:** Internal Medicine- DQ

+ **Shift:** 8-5 Monday-Friday

+ **Job ID:** 165144

Overview

Preauthorization Specialist

Dubuque, IA

Monday-Friday 8:00AM-5:00PM

Full Time Benefits

Obtains insurance eligibility, benefits, authorizations, pre-certifications and referrals for inpatient and outpatient, scheduled and non-scheduled visits. Updates demographic and insurance information in system as needed. Primary documentation source for access and billing staff. Resolve accounts on work queues. Work with insurance companies to appeal denials. Interacts in a customer-focused and compassionate manner to ensure patients and their representatives needs are met.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:

+ Expect paid time off, parental leave, 401K matching and an employee recognition program.

+ Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

+ Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Insurance Verification/Certification

• Obtains daily work from multiple work queues to identify what is required by CBO.

• Work with providers to assure that CPT and ICD-10 code is correct for procedure ordered and is authorized when necessary.

• Completes eligibility check and obtain benefits though electronic means or via phone contact with insurance carriers or other agencies and when necessary/requested provide initial clinical documentation.

• Initiates pre-certification process with physicians, PHO sites or insurance companies and obtains pre-cert/authorization numbers and adds them to the electronic health record and other pertinent information that secures reimbursement of account.

• Perform follow-up calls as needed until verification/pre-certification process is complete

• Thoroughly documents information and actions in all appropriate computer systems

• Notify and inform Utilization Review staff of authorization information to insure timely concurrent review

• Validates or update insurance codes and priority for billing accuracy.

• Works with insurance companies to obtain retroactive authorization when not obtained at time of service.

• Works with insurance companies, providers, coders and case management to appeal denied claims.

• Responsible for following EMTALA, HIPAA, payer and other regulations and standards.

• Responsible for meeting daily productivity and quality standards associated with job requirements.

Customer Services

• Adheres to department customer service standards.

• Perform research to resolve customer problems

• Collaborate with other departments to assist in obtaining pre-authorizations in a cross functional manner

• Develop and implement prior authorization workflow to meet the needs of the customers.

• Readily identifies work that needs to be performed and completes it without needing to be told.

• Coordinates work to achieve maximum productivity and efficiencies

• Monitors and responds timely to all inquiries and communications.

Qualifications

Education

Requires minimally a High school diploma or GED.

Experience

• Previous customer service experience.

• Experience interacting with patients and a working knowledge of third party payers.

License(s)/Certification(s)

Valid driver’s license when driving any vehicle for work-related reasons.

Knowledge/Skills/Abilities

• Ability to perform a variety of tasks, often changing assignments on short notice.

• Must be adept at multi-tasking

• Will be required to learn and work with multiple software/hardware products (sometimes concurrently) during the course of an average work day

• Must possess excellent communication skills, verbal and listening.

• Must be able to maintain a professional demeanor in stressful situations.

• Adept with machinery typically found in a business office environment.

• Mathematical aptitude to make contractual calculations and estimate patient financial obligations.

• Able to build productive relationships with all contacts.

• Must be able to perform data entry with speed and accuracy

Primary Contact

13511

Michelle Pickel

HR Recruiter, HR

563-589-2608

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

False

Job Details

Categories

Health Care

Location

Dubuque, IA

Job Type

Employee

Full/Part

Company ID

168

Job REQ #

42548515

\# Positions

1

Start Date

20250514

End Date

20250617

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UnityPoint Health Finley Hospital

About the Company

A CAREER AT UNITYPOINT HEALTH - FINLEY HOSPITAL

UnityPoint Health team members come for a job, but stay for a career. As a team member, regardless of your position, you'll get the chance to change lives on a daily basis in order to deliver our vision of the Best Outcome for Every Patient, Every Time. That privilege drives employees' passion for making a difference in the lives of our patients, helping them create healthier, more rewarding lives.

At UnityPoint Health - Finley Hospital, we know our collective actions determine the experience we create. Our team members strive to work as one through four key values:

* Foster Unity

* Own the Moment

* Champion Excellence

* Seize Opportunity

If you are interested in joining our team, please visit http://www.unitypoint.org/dubuque/employment-opportunities to learn about our many opportunities and to fill out an online application.

ABOUT OUR HOSPITAL

UnityPoint Health Finley Hospital is a 126-bed community hospital. We employ more than 800 full-and-part-time employees. Finley Hospital is a not-for-profit, locally owned, regional healthcare facility part of the UnityPoint Health system. Finley Hospital is committed to bringing the best medical care to the tri-state area. We offer comprehensive, full service health care that is coordinated around our patients. We have consistently been recognized as a leader in health care.