• Diagnostic Customer Coordinator

    Nuvance Health (Danbury, CT)


    *Description*

     

    DIAGNOSTIC CUSTOMER COORDINATOR - DANBURY RADIOLOGY IS GROWING AND SEEKS AN EXPERIENCED HEALTHCARE PROFESSIONAL. DAY SHIFT- VARIABLE.

     

    GREAT PAY, PERKS AND BENEFITS.

    Summary:

    Purpose: Primarily serves as a liaison between radiology professionals and customers to include community physicians, internal physicians, service departments and offsite facilities. Expedites communication to improve customer service for Danbury Hospital, Danbury Diagnostic Imaging, Ridgefield Diagnostic Imaging, and Danbury Medical Arts Center. Ensures procedures are scheduled safely for more complex radiology studies. Position is expected to cross train into minimum of two coverage areas.

    Responsibilities:

    1.Serves as a primary point of contact between radiologists and community physicians, coordinates consult when needed, and communicating all follow up on studies and responding to patient care issues.

    2. Utilizes Cerner system and PACS obtain and upload prior films/studies and reports as requested by radiologists.

    3.Performs all tasks as it relates to coordinating and scheduling special procedures and interventional procedures such as kyphoplasty, paracentesis, thoracentesis, biopsies, central line placement, port placements, Y-90 radiation treatment, etc.

    4.Coordinates with nursing and anesthesia department for all cardiac MRI�s, pacemaker patients, steroid preps, Nuclear Medicine studies, and procedures requiring anesthesia.

    5.Answers phone calls, takes detailed messages to ensure accurate and timely response.

    6.Advises the patient, physician, or staff of proper test or procedure preparation requirements, accurate date/time of scheduled appointment and correct arrival time for registration. Notes any special requests or comments made by physician office or patient and accurately enters these comments in the schedule.

    7. Performs accurate search/selection of patient within hospital system to maintain the integrity of the EMR and to ensure accuracy of patient identification.

    8. Performs pre-registration function in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered.

    9. Responsible for all follow up with patients, offices and co-workers for scripts, authorizations, and paperwork.

    10. Ensures timely processing of STAT readings by the radiologist by contacting referring physicians for preliminary reports.

    11. Burn imaging discs for the OR, cardiology, and patients when requested.

    12. PACS monitoring of reports to be read and prior imaging pending.

    13. Maintain and Model Nuvance Health Values

    14.Demonstrates regular, reliable, and predictable attendance

    15.Performs other duties as required

     

    Education: HS GRAD/EQUIVALENT

    Other Information:

    Minimum Knowledge, Skills and Abilities Requirements:

    •¿½Customer Service and organizational skills.

    •¿½Must be familiar with picture archiving communication system (PACS) and electronic medical records (EMR)

    Education and Experience Requirements:

    •¿½HS Graduate or Equivalent

    •¿½Data entry, Microsoft Word, Excel, and Outlook

    Working Conditions:

    Manual: significant manual skills/motor coord & finger dexterity

    Occupational: Little or no potential for occupational risk

    Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

     

    Physical Environment: Generally pleasant working conditions

     

    Company: Danbury Hospital

     

    Org Unit: 202

     

    Department: Radiology Support Service

    Exempt: No

    Salary Range: $16.50 - $30.44 Hourly

     

    We are an equal opportunity employer

     

    Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.

     

    We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.