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Summary See below for important information regarding this job. Responsibilities Provides tailored customer support, maintains customer data and responds to customer inquiries. Receives and processes order cancellations, provides order status updates and modifications, and follows-up on customer receipt. Monitors cross-agency sources of supply and executes lateral support transaction to alleviate work-stop inducing backorders. Ensures exception processing of inventory allocation. Contacts industrial customers to facilitate resolution of routine customer issues, follows-up to ensure complete and quality resolution of supply discrepancies. Coordinates with higher graded specialist to research and track STOs/replenishment actions to facilitate resolution of backorders or delinquent contracts having an impact on unfilled orders. Assist higher graded specialist in the identification and resolution of discrepancies and routine problems effecting the issuing of consumable and non-consumable parts to an Industrial Support Activity customer. Requirements Conditions of Employment Qualifications To qualify for a Supply Technician, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-07 level, applicants must possess one year of specialized experience equivalent to the GS-06 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including minimum qualifications and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Receiving, processing, and validating supply requisitions or customer sales orders. Assisting with routine Storage and Distribution problems for material due in from overhaul (DIOH), material due in for maintenance or due-out for maintenance (DIFM/DOTM). Assisting in management of backorders or awaiting parts programs (AWP). Expediting emergency supply requests. Providing status to customers regarding supply requisitions, availability of material, or resolution of discrepancy. Coordinating material support problems to expedite material shipments with key Storage and Distribution personnel. Advanced proficiency of Microsoft Excel (to include Excel report generation). Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: Unofficial transcripts are acceptable at time of application. GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study. FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Additional Information For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: http://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf Drug-Free Workplace: The Defense Logistics Agency (DLA) has established a Drug-Free Federal Workplace Policy. All applicants tentatively selected for DLA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with DLA for a period of six months. This policy extends to random testing for the use of illegal drugs by employees who occupy testing designated positions defined as sensitive in Section 7(d) of Executive Order 12564. The Defense Logistics Agency's Drug Free Workplace Plan's drug testing panel includes testing for the following illegal substances: marijuana, cocaine, opiates (codeine/morphine), 6-Acetylmorphine (heroin), phencyclidine, amphetamines (amphetamine/methamphetamine), methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), oxycodone, oxymorphone, hydrocodone, and hydromorphone. ADVISORY: By using cannabidiol (CBD) products you are risking a positive drug test result for marijuana.