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Quality Assurance Specialist

Schedule: Monday–Friday, 8:00 AM–4:00 PM (35 hours/week)

Contract Type: Six-Month Contract to Hire

Team Size: 6 (currently 3)

Software Used: Microsoft Excel

Position Summary

This role supports organizational compliance with various standards, regulations, and accrediting bodies. The position contributes to a quality assurance system that promotes high program standards, operational excellence, and client satisfaction.

Key Responsibilities

+ Monitor and audit programs and processes to ensure compliance with internal policies and external regulations.

+ Assist departments in understanding and meeting funding, regulatory, and contractual requirements.

+ Coordinate and prepare for external audits and evaluations by funders and accrediting bodies.

+ Conduct internal audits and reviews to ensure ongoing compliance.

+ Collaborate with leadership to enhance internal controls and compliance efforts.

+ Provide written and verbal reports on compliance status.

+ Stay informed about relevant standards and regulations.

+ Offer technical and administrative support to the Quality Assurance team.

+ Audit and review data quality in case management and energy assistance systems.

+ Support program staff in implementing corrective action plans to improve data quality.

+ Assist with staff training on internal systems and data entry procedures.

+ Monitor data collection processes and ensure adherence to standards.

+ Develop reports and analyze data for quality assurance purposes.

+ Provide administrative support related to multiple data systems.

+ Coordinate the annual risk assessment and assist in identifying and addressing risks.

+ Support the development and implementation of corrective actions, including policy and procedure updates.

+ Create and revise “how-to” manuals and internal documentation.

+ Perform other related duties as assigned.

+ Flexibility to work evenings or weekends as needed.

Required Skills

+ Quality assurance and compliance

+ Case management systems

+ Supervisory and leadership skills

+ Data analysis and entry

+ Attention to detail

+ Proficiency in Microsoft Office (Word, Excel, Access)

+ Strong communication and interpersonal skills

+ Ability to work independently and collaboratively

+ Technical aptitude and willingness to learn new software

Qualifications

Education: Bachelor’s degree in Human Services, Social Work, Public Policy, or a related field preferred. Equivalent experience may be considered.

Experience: Minimum of 3 years in a public or nonprofit setting, with experience in regulatory compliance, quality assurance, case management, or information management in

health or social services.

Other Requirements:

+ Valid driver’s license and occasional use of a personal vehicle.

+ Ability to maintain confidentiality and meet deadlines.

Pay and Benefits

The pay range for this position is $21.52 - $30.49/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Hartford,CT.

Application Deadline

This position is anticipated to close on Jun 1, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.