"Alerted.org

Position Information

Posting NumberSRGV8262

Working TitleASSISTANT VICE PRESIDENT OF MARKETING OPERATIONS AND CLIENT SERVICES

Number of Vacancies1

LocationEdinburg, Texas

DepartmentUniversity Marketing and Communications

FTE1.0

FLSAExempt

Scope of Job

Responsible for leading and ensuring the efficiency, scalability, and effectiveness of the university’s marketing operations. Responsible for overseeing service functions within the division, optimizing processes, establishing key performance metrics, and enhancing client service delivery. Fosters collaboration across departments to support timely project completion, brand consistency, and cost-efficient solutions that align with institutional goals.

Description of Duties

+ Develops, implements, and oversees strategies to optimize marketing operations, ensuring efficient project execution and high-quality client services.

+ Manages and streamlines the intake process for marketing and communications support, setting clear, measurable objectives for project turnaround and client satisfaction.

+ Establishes and maintains an accessible dashboard tracking key metrics, including service requests, project completion times, client satisfaction, and cost efficiencies.

+ Provides strategic oversight to a marketing team responsible for executing routine tasks using template-based software, ensuring quality and consistency. Collaborates across departments to support timely project completion, brand consistency, and cost-efficient solutions that align with institutional goals and objectives.

+ Provides leadership and strategic guidance to the marketing operations and client services team, fostering a culture of innovation, efficiency, and continuous improvement.

+ Prepares and presents monthly and annual reports on client services, project allocation, and financial impact assessments of in-house services versus external alternatives.

+ Collaborates with cross-functional teams to ensure marketing and communications policies, procedures, and service guidelines remain up-to-date and aligned with best practices.

+ Leads the development and facilitation of training sessions to educate university stakeholders on marketing best practices and compliance standards.

+ Oversees budget planning and resource allocation for marketing operations and client services initiatives, ensuring alignment with divisional and institutional strategic goals.

+ Compiles and submits reports as required by management, state, local, and federal regulatory agencies

+ Builds and maintains strong relationships with internal stakeholders to facilitate seamless integration and execution of service operations across the division.

+ Participates in various committees, professional training, industry conferences, and conventions.

+ Performs other duties as assigned.

Supervision Received

General supervision from assigned supervisor.

Supervision Given

Direct supervision of assigned staff.

Required Education

Bachelor’s degree in communications, journalism, public relations, marketing, or a related field from an accredited university.

Preferred Education

Master’s degree from an accredited university.

Licenses/Certifications

None.

Required Experience

Seven (7) years of experience in marketing operations, project management, or client services, to include two (2) years of supervisory experience.

Preferred Experience

Experience in digital marketing, process optimization, and data-driven service management within higher education or a similarly complex environment.

Equipment

Use of standard office equipment.

Working Conditions

Needs to be able to successfully perform all required duties. Work is performed primarily in a general office environment. Some travel and weekend work is required. UTRGV is a distributed institution which requires presence at multiple locations throughout the Rio Grande Valley.

Other

Exceptional planning and organizational skills. Strong analytical skills and ability to translate data-driven insights into scalable, efficient service solutions. Ability to effectively communicate and collaborate with diverse internal and external stakeholders. Demonstrated ability to manage multiple priorities, solve problems, and work under pressure. Proven leadership in guiding teams and driving operational excellence in a complex organizational setting. Ability to communicate effectively and appropriately with various populations. Must be able to handle multiple tasks simultaneously. Must have ability to work under pressure, solve problems, and negotiate.

Physical Capabilities

N/A

Employment CategoryFull-Time

Minimum SalaryCommensurate with Experience

Posted SalaryCommensurate with Experience

Position Available Date05/15/2025

Grant Funded PositionNo

If Yes, Provide Grant Expiration Date

Posting Detail Information

EEO Statement

It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Special Instructions to Applicants

Dear Applicant,

Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:

Date of Birth

Social Security Number

Gender

Ethnicity/Race

Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission.

If you have any questions, please do not hesitate to contact us at (956)665-8880 and/or [email protected].

Additional Information

UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check ( CBC ). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .

Quick Linkhttps://careers.utrgv.edu/postings/47067

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

+ Are you now, or previously, employed by The University of Texas System or any of its institutions?

+ Yes - I currently am employed by the UT System or its institutions

+ Yes - I have previously been employed by the UT System or its institutions

+ No - I have never been employed by the UT System or its institutions

+ Are you a current UTRGV employee?

+ Yes

+ No

+ Please select your highest level of completed education.

+ 6th grade education

+ 10th grade education

+ High School Diploma or GED

+ Associates Degree, Technical, or Trade School Degree/Certification or 60 Hours of College Hours

+ Bachelors Degree from an accredited university

+ Masters Degree from an accredited university

+ Ph. D. or other terminal degree from an accredited university

+ None of the above

+ Please provide the field of study for your education:

(Open Ended Question)

+ Do you meet the minimum requirements for this position?

+ Yes

+ No

+ Please indicate the number of years of work experience you have directly related to the position in which you are applying for:

+ Less than 1 year

+ 1 year

+ 2 years

+ 3 years

+ 4 years

+ 5 years

+ 6 years

+ 7 years

+ 8 years

+ 9 years

+ 10 years

+ Over 10 years

Applicant Documents

Required Documents

+ Resume

Optional Documents

+ Cover Letter/Letter of Application

+ Curriculum Vitae

+ Unofficial Transcripts

+ Reference Letter 1

+ Reference Letter 2

+ Reference Letter 3

+ Certifications and Licenses

+ Training Certificates

+ Other Document

+ List of 3 References

+ Unofficial Transcripts 2

+ Unofficial Transcripts 3

+ Letter of Interest

+ Unofficial Graduate Transcripts

+ Additional Document