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Quality Assurance & Performance Improvement Director (Health Pro V) - Grand Junction Regional Center

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Quality Assurance & Performance Improvement Director (Health Pro V) - Grand Junction Regional Center

Salary

$77,136.00 - $92,568.00 Annually

Location

Grand Junction, CO

Job Type

Full Time

Job Number

IJB 90394 05/19/2025

Department

Colorado Department of Human Services

Division

OAADS - Grand Junction Regional Center

Opening Date

05/19/2025

Closing Date

6/1/2025 11:59 PM Mountain

FLSA

Determined by Position

Primary Physical Work Address

3199 D Road, Grand Junction CO 81504

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

[email protected]

Type of Announcement

The primary duties of this position are located within 30 miles of the state border; therefore, this position is exempt from the residency requirements. Applications will be considered from residents and non-residents of Colorado.

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details! (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits)

Grand Junction Regional Center

Grand Junction Regional Center (GJRC) is one of three Regional Centers in Colorado that serve people with intellectual and developmental disabilities who have intensive needs.

GJRC, which dates back to 1919, has both Intermediate Care Facilities/Intellectual Developmental Disabilities (ICF/IDD) homes and Home and Community Based Services Waiver (HCBS Waiver) homes throughout the community. The center serves a diverse population, from people who have high abilities but are a high risk to themselves or others to people who have significant medical challenges.

Programs are individualized to meet varying needs. Services provided range from residential services and health services to mental health intervention. GJRC provides day program, vocational and specialized habilitation, speech, occupational therapy, therapeutic recreation, and nutritional services.

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Description of Job

The Quality Assurance and Performance Improvement (QAPI) Director at the Grand Junction Regional Center (GJRC) leads agency-wide compliance and quality initiatives to ensure adherence to state, federal, and division regulations. This role is responsible for safeguarding the rights of individuals served, analyzing systemic issues, driving performance improvement, and overseeing incident reporting, HIPAA compliance, policy development, staff training, and supervision. The QAPI Director plays a critical leadership role in fostering a culture of safety, accountability, and continuous improvement across the organization.

Key Responsibilities:

+ Lead Incident Reporting Systems:Oversee critical incident reporting, analysis, and regulatory notifications, ensuring compliance with CDHS, CDPHE, and other oversight bodies.

+ Drive Quality Assurance and Improvement:Develop and manage the agency’s QAPI plan, conduct root cause analyses, and lead performance improvement projects (PIPs) to enhance service outcomes.

+ Monitor Compliance:Review and audit policies, procedures, and corrective actions for effectiveness and adherence to relevant laws and standards.

+ Develop and Deliver Training:Create and facilitate competency-based training for staff and individuals served, focused on rights, abuse prevention, HIPAA, and agency processes.

+ Act as HIPAA/Privacy Officer:Manage all aspects of HIPAA compliance, including investigations, reporting, staff education, and policy development.

+ Supervise Staff:Direct and evaluate a small team (3 FTEs), including hiring, performance planning, and implementing disciplinary action when necessary.

+ Serve as Duty Officer:Provide after-hours consultation and administrative decision-making during crises, ensuring safety and appropriate interventions.

+ Conduct Data Analysis:Identify trends across safety incidents, investigations, and program performance to inform strategy and improve care.

+ Maintain Regulatory Readiness:Serve as a liaison with oversight agencies, prepare the organization for audits, and manage responses to citations or findings.

+ Perform Other Duties as Needed:Assist with transportation, participate in system-wide meetings, and step into emergent needs across the organization.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Experience Only:

Eight (8) years of relevant experience in an occupation related to the work assigned to this position - such as experience in performing investigations, managing projects, analyzing data, judgment/decision making, monitoring/assessing performance, report writing, auditing, and writing plans of correction.

OR

Education and Experience:

A combination of related education and/or relevant experience in an occupation related to the work assigned, equal to eight (8) years. Examples of related education include degrees in fields such as human behavior, human development, cultural studies, quality management, healthcare administration, health sciences, forensic science, criminal justice, business administration, or public health.

Special Qualifications:

+ Must have a high school diploma and be at least 18 years old.

Preferred Qualifications:

+ Experience working in service delivery systems for individuals with intellectual and developmental disabilities (IDD), including a minimum of five (5) years ensuring quality services.

+ Knowledge of Intermediate Care Facility for Individuals with Intellectual Disabilities (ICF/IID) standards, interpretive guidelines, and survey processes.

+ Familiarity with Home and Community-Based Services (HCBS) waiver regulations and other acute or long-term care settings.

+ Demonstrated experience supervising or leading employees in a healthcare or human services environment.

+ Experience developing and implementing quality assurance or quality improvement plans.

+ Knowledge of applicable federal and state rules, laws, and regulations related to ICF/IID and HCBS services.

+ Proficiency in root cause analysis, data collection, and performance trend analysis.

+ Ability to develop written procedures, policies, and operational guidelines to ensure compliance.

+ Skilled in written and verbal communication, with experience presenting to varied audiences.

+ Proficient in computer systems and software, including Google Workspace and UKG.

+ Ability to manage time effectively, prioritize tasks, and make independent decisions.

+ Ability to facilitate change and lead workgroups or committees.

+ Flexibility in work hours to meet operational and emergency needs.

Conditions of Employment:

+ Full Background - CDHS employees (all Direct contact with vulnerable persons): CBI name check and fingerprint check, ICON Colorado court database, Medicare fraud database, Reference Checks, Professional License verification (licensure requirements), Drug Screen, PREA (Division of Youth Services), Trails check (direct contact with children), CAPS (direct contact with adults –Mental Health Institutes, Regional Centers, Veterans Community Living Centers)

+ Pre-employment Physical/Tests – Exert up to 20 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects

+ Travel is required to the various places in which services and supports are provided, regulatory offices, and system-wide meetings. May need to assist staff and /or transport persons to meetings/ appointments.

+ Must possess a valid, unrestricted U.S. Driver's License

+ Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

Appeal Rights:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)

Need help with your application? Click here.

The Assessment Process (https://cdhs.colorado.gov/information-for-job-applicants#assessment-process)

About Us

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

+ Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

+ Medical and dental health plans

+ Employer supplemented Health Savings Account

+ Paid life insurance

+ Short- and long-term disability coverage

+ 11 paid holidays per year plus vacation and sick leave

+ BenefitHub state employee discount program

+ Employee Wellness program (https://coloradostateofhealth.com/)

+ Excellent work-life programs, such as flexible schedules, training and more

+ Remote work arrangements for eligible positions

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs .

Our Values:

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans .

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator, Nancy Schmelzer, at [email protected] or call 1-800-929-0791.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~ (https://cdhs.colorado.gov/information-for-job-applicants#eoe)

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.

+ This information is available to me and I have read this information.

+ I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)

02

Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application.

+ Yes

+ No

03

If you are a current or former State of Colorado employee, please list your employee number (starts with 997…). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.

04

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.

05

If you are a former or current state employee, please identify what state agency you work(ed) with and how many years of relevant state service you have related to the position you are applying for. (Ensure this is listed on your application under work experience).

06

Describe your experience working with individuals who have intellectual and developmental disabilities (IDD), including those with co-occurring mental health diagnoses.

07

What is your experience working in Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID) and/or Home and Community-Based Services (HCBS) Waiver settings?

08

Please describe your experience conducting investigations and preparing written reports.

09

What experience do you have in quality assurance or quality management, including developing and implementing performance improvement initiatives?

10

Describe your proficiency with Google Workspace (formerly G Suite), specifically Google Sheets, Google Docs, and Google Calendar.

11

What is your experience working with electronic health record (EHR) systems? Please include the specific systems you’ve used, if applicable.

12

Please describe any supervisory or leadership experience you have, including the number of employees you have led and your responsibilities.

Required Question

Employer

State of Colorado

Address

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Website

https://careers.colorado.gov/

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