"Alerted.org

About the job you’re considering

The Pega QA Analyst plays a critical role in ensuring the accuracy and effectiveness of Decisioning applications collaborating with cross-functional teams to identify and resolve any issues and continuously improve the processes, leveraging best-in-class AI tools and other technology to deliver actionable insights. Key responsibilities will include building sustainable reporting, simulation, monitoring, testing, quality assurance, and control of Next-Best-Action (NBA) strategies as well as supporting data analysis efforts. This role will utilize quantitative analysis to address critical business issues and support strategic decision making for the company. By employing innovative analytical and statistical methods, the role will support the team’s efforts to use data to better explain the profile and key drivers of consumer behaviors and translate those into actions that can be operationalized.

Your role

+ Support the implementation of various changes in Pega NBA environment, including the implementation and quality assurance of client’s engagement policy to define rules around eligibility, applicability, and suitability of various actions to ensure that individual customers receive the best recommendation given their unique attributes.

+ Perform impact analysis on new requirements and translate simple requirements into strategies as well as complex strategies into implementable design on various tools

+ Develop reporting and simulation to demonstrate the offer qualification among various segments to guide decision making on NBA strategies as well as displaying opportunities for fine tuning the requirements

+ Develop new actions and treatments in Pega’s Customer Decision Hub; refine and enhance existing NBA strategies through new content, rules, etc.

+ Perform various Test Case Designing and Agile testing activities (Automation/Manual Testing / Exploratory / Unit / Smoke)

+ Support implementation, testing, QA, business simulation, Next-Best-Action reporting, monitoring, and control

+ Collaborate with cross-functional teams to identify and resolve any issues and continuously improve our processes in Pega NBA environment:

+ Conduct thorough and comprehensive testing of decisioning applications to ensure accuracy and effectiveness

+ Develop and maintain test cases, scripts, and plans

+ Analyze and report on test results, providing recommendations for improvements and enhancements

Your skills and experience

+ 10 years experience with focus decision systems testing (User Acceptance Testing), reporting and/or data analytics with at least 5 years experience in data quality assurance and testing

+ Pega (or similar AI software/tools); particularly Next-Best-Action (NBA) decision engine and Pega Customer Decision Hub (CDH)

+ Amazon Redshift database query development

+ Experience with software applications (such as Postman) that allows developers to test, document, and share APIs

+ Ability to manipulate and analyze large datasets using analytics tools/software (e.g., Excel, SQL, Python, Tableau, etc.)

+ Expertise in SOAP and RESTful web APIs, including tools like ReadyAPI or Postman.

+ Proven ability to understand specified standards, strategies and business requirements and design test plans based on this information

+ Knowledge of direct marketing and/or sales/operations/digital marketing optimization.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

+ Flexible work

+ Healthcare including dental, vision, mental health, and well-being programs

+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan

+ Paid time off and paid holidays

+ Paid parental leave

+ Family building benefits like adoption assistance, surrogacy, and cryopreservation

+ Social well-being benefits like subsidized back-up child/elder care and tutoring

+ Mentoring, coaching and learning programs

+ Employee Resource Groups

+ Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to

engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

**Job:** _Programmer/Analyst_

**Organization:** _NA APPS LOC PRACTICE_

**Title:** _Pega Quality Assurance Analyst_

**Location:** _CT-Stamford_

**Requisition ID:** _079894_