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Job Description

Wire Transfer Operations Work LeadThe Global Funds Transfer (GFT) Operations Lead position will be responsible for performing various production related tasks to ensure timely and accurate wire flow (sending/receiving) throughout the department. The position will have four key responsibilities: Quality Assurance (call queue monitoring, metrics, exception handling), Servicing (research, internal department inquiries, customer support), Compliance (OFAC Screening, SWIFT), and Team Support (training, oversight, workflow management). The Wire Transfer Ops Lead will provide support to GFT Managers in the day-to-day operations of the department across all Pillars (Wire Operations, Risk, and Investigations).Position Responsibilities: Amazon call flow monitoring and Agent re-skilling. Monitors Key Performance Measurements (KPM's) as identified by GFT management team to ensure compliance. Support department managers in the day-to-day operations of Global Funds Transfer and all aspects in the processing of incoming and outgoing wire transfers, OFAC screening, and customer service issues. Responsible to assist in the development and implementation of department policies and procedures. Responsible to facilitate departmental training of newly implemented and updated functions. Collaborates with other work leads and management to provide the necessary support and action to fulfill broader group goals and objectives. Responsible to work in conjunction with the Production Support team on minor to major system implementation; to also guide less experienced staff acting as a decision maker in the absence of management. Responsible for communicating up or down depending on the situation. Responsible for identifying process improvements and work in conjunction with management upon implementation. Must demonstrate efficient time management skills to ensure all projects and deadlines are met without compromising accuracy and quality. Ability to maintain composure during stressful situations. Serves in backup role to Customer Service Representatives, Risk Analysts, and Wire Agents. Serves as a member of the GFT BURT (Business Unit Recovery Team).

Qualifications

Position Qualifications:

+ High School Diploma or GED

+ 3 years of experience in an operations environment

+ 3 years of customer service and leadership experience

About Comerica

We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity. (https://www.comerica.com/about-us/career-center/career-center-information/accessibility-and-eeo-statement.html)