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Job Description

Global Funds Transfer Operations Specialist I The Global Funds Transfer (GFT) Operations Specialist I position will be responsible for performing various production related tasks to ensure timely and accurate wire flow (sending/receiving). The position will have four key responsibilities: (1) Delivery Assurance (wire processing, wire flow monitoring, exception handling, and issue remediation), (2) Servicing (research, internal department inquiries, customer support), (3) Compliance (regulatory requirements and internal procedures), and Reporting (performance, trending, and ad hoc). The GFT Operations Specialist I will support timely and accurate wire processing by performing wire activities spanning multiple core Wire functions (Operations, Risk, and Investigations). Position Responsibilities Serve as a primary point of contact for wire operations including managing incoming calls and responding efficiently to customer inquiries (oral and written) while maintaining high customer satisfaction. Monitors wire flow to identify and remediate issues impacting straight through processing. Performs tasks to ensure compliance with regulatory requirements (e.g., sanction screening, travel rule) and internal procedures. Generates reporting to measure quality, productivity, and adherence to service levels. Support management team in the day-to-day operations including all aspects of wire processing, sanction screening, and customer service. Assist in the development and implementation of department policies and procedures. Collaborates with other departments to provide the necessary support and action to fulfill broader group goals and objectives. Responsible for working in conjunction with the Production Support team on minor to major system implementation and production issues. Responsible for escalating issues to Management timely. Responsible for identifying process improvements and working in conjunction with management on implementation. Must demonstrate efficient time management skills to ensure all projects and deadlines are met without compromising accuracy and quality. Ability to maintain composure during stressful situations.

Qualifications

Position Qualifications

+ High School Diploma or GED

+ 3 years of experience in an operations environment

+ 3 years of customer service experience

About Comerica

We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity. (https://www.comerica.com/about-us/career-center/career-center-information/accessibility-and-eeo-statement.html)