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Job Description

Treasury Management Relationship Center Manager The Treasury Management Relationship Center Manager oversees the TM Relationship Center site which includes a group of TM Representatives (TMR / Grade 28 -- 30), and a group of TM Customer Analysts (TMCA / Grade 31-32). These roles respond to telephone, email, and fax inquiries from an international base of corporate customers and various internal departments on a national level, encompassing all lines of business and specialty industries. The Manager position serves as the primary contact for escalations from all lines of business in the respective markets and on a national basis. They represent TM Relationship Services on the strategic planning for various projects and customer-impacting initiatives with other lines of business and departments. Position Responsibilities: Partner with the Service Management Team to strategize on opportunities to deliver the best customer experience. Provide team with appropriate tools, resources, access, or talking points to maximize first-call resolution and eliminate unnecessary escalations or issues. Schedule appropriate Product demos and trainings sessions to ensure team is prepared for various initiatives to provide excellent service support. Take ownership of escalated customer issues and follow through until resolved/or escalated. Serve as a customer advocate by collaborating with operations, product, and the customer to find the balance between customer satisfaction and the Bank's interest. Identify opportunities to improve internal process efficiencies, maximize capacity, and streamline workflow processes. Review and analyze monthly KPM reports to identify trends and prepare monthly reports to summarize activity and make recommendations and implement ways to improve TMRC efficiency and productivity. Interview, hire, coach and manage the Relationship Center team members, including TM Customer Analysts and TM Representatives. Administer the Performance Management Process to establish individual performance plans, evaluate overall performance, assign performance ratings, and inspire development goals/opportunities.

Qualifications

Position Qualifications:

+ Bachelor's Degree or equivalent years of experience

+ 6 years financial services

+ 5 years management experience

+ 5 years problem Solving/customer service resolution

+ 3 years experience with Microsoft office products and online applications

About Comerica

We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity. (https://www.comerica.com/about-us/career-center/career-center-information/accessibility-and-eeo-statement.html)