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Posting Details

Working Title Direct Loan Specialist

Position Number 01086A

Department FINANCIAL AID OFFICE

Location Norfolk, VA

Type of Position Classified

Type of Job Full Time

EEO Category C Technicians

Job Description

Maintain the daily operations of the Federal Direct Student Loan Program ( FDSLP ) which includes electronic transmission and retrieval of files to and from the Banner system and the U.S. Department of Education. Maintain the loan origination process, extract files, ftp, printing and downloading promissory notes, adjustments/changes and monthly reconciliation. Maintain current information regarding FDSLP loan servicer rules/guidelines, Banner and COD on-line web upgrades and software changes. Make recommendations to the administrative staff regarding discrepancies and make recommendations for prevention of errors, which lead to liabilities for the institution and the student. “Serve as one of the University’s essential personnel in emergency or critical situations as deemed necessary by the supervisor.”

Type of Recruitment

Knowledge, skills and abilities

Some knowledge of U.S. Department of Education Federal Student Financial Aid programs, policies, procedures and laws that govern the programs. Some knowledge of financial aid programs and federal regulations, to include ability to make decisions concerning financial aid awards. Some knowledge of Private Loan Programs, policies, procedures and laws that govern the various lending institutions Excellent organizational skills, to include attention to detail. Excellent oral and written communication skills with the ability to develop and deliver effective training in processing functions. Demonstrated ability to perform data downloads into automated financial information systems and to research technical issues related to transmission of data to various constituencies.

Demonstrated ability to solve issues in a service environment, and to provide individualized assistance appropriate to meet specific client needs, and serve as an effective team player in a complex processing and intensive public contact environment. Demonstrated ability to master and adapt quickly to new software and automated internet software systems. Demonstrated ability to coordinate multiple projects and to maintain service in a high volume, intense public, processing environment. Demonstrated ability to analyze and interpret complex program regulations and to articulate them to students and other constituencies. Demonstrated ability to read, understand, and explain orally and in writing complex regulations. Demonstrated ability to provide individualized assistance and serve the needs of clients, including irate clients. Demonstrated ability to provide excellent customer service.

Special licenses, registration or certification

None

Education or training

None

Level and type of experience

Some experience working with Federal Direct Loan Programs & Private/Alternative loans.

Some experience in data processing and on-line web systems. Some experience in client service.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

Extensive financial aid or equivalent experience. Ability to make decisions concerning financial aid awards. Considerable computer skills and knowledge in interpreting technical tables and record layouts. Some experience working with Federal Direct Loan Programs and alternative/private loans.

Some experience in BANNER and U.S. Department of Education software environments. MS office suite training, Banner training and On-line web processing experience. Some client service experience at a post-secondary institution is beneficial.

Conditions of Employment

Given the nature of the positions in Student Enrollment, Engagement & Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.).

This is not a remote/telework position.

This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.

Annual Salary/Hourly Rate Salary range between $ - 40,000-44,982

Posting Detail Information

Job Requisition Number S02952

Job Open To General Public

Open Date 05/19/2025

Close Date

Open Until Filled Yes

Special Instructions Summary

N/A

Criminal Background Check The final candidate is required to complete a criminal history check.

College Home Page

Department Home Page

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ * Describe your experience working in a customer service oriented position.

(Open Ended Question)

+ * Describe your experience working in an environment with a large volume of data entry?

(Open Ended Question)

+ * Please detail the computer experience or training that you have had. Be specific about the software that you have used and your proficiency level.

(Open Ended Question)

+ * Are you able to complete work assignments in a timely fashion while multi-tasking?

+ Yes

+ No

Applicant Documents

Required Documents

+ Resume

+ Cover Letter/Letter of Application

+ Contact Information for Professional References

Optional Documents

+ Yellow Layoff Form

+ Blue Layoff Card

+ AHP Letter