• Associate Director, Digital Business Solutions

    Rowan University (Glassboro, NJ)


    Associate Director, Digital Business Solutions

    Position Description

    Reporting to the Director of Digital Business Solutions, the Associate Director will oversee the delivery of new and existing business solutions, maintenance, and operational reporting from our SIS and other Enterprise Applications. The Associate Director will lead a team of Digital Business Solutions Analysts who work closely with the functional areas across the University, to assess current processes; elicit requirements for the creation or procurement of new applications, integrations, and reports; and, oversee, and maintain, existing applications and services.

     

    The Associate Director of Digital Business Solutions is responsible for the timely delivery projects, break-fixes are resolved timely, and providing KPI reporting to leadership. This role will also be instrumental to assessing and evaluating software and solutions.

    Responsibilities

    • Provide leadership and mentorship to the team of analysts, fostering a collaborative and productive work environment

    • Conduct regular performance evaluations and identify opportunities for professional growth and development

    • Collaborate with the Director of Digital Business Solutions to develop and implement strategic plans and ensure alignment with organizational goals and objectives

    • Assess new technology solutions for good technical fit and business applicability

    • Manage relationships with cross-functional teams, including with the functional areas of the organization

    • Evaluate and analyze business requirements, technical requirements, and other documentation, including but not limited to Gap Analysis and Return-on-Investment

    • Provide timely, concise, updates to management; and, escalate issues as appropriate

    • Provide leadership on projects and operational initiatives

    • Oversee ticket queues and manage backlog

    • Provide guidance on problem resolution

    • Other duties as assigned

    Required Qualifications

    • Proven leadership in managing an IT Team

    • Excellent analytical and complex problem solving skills

    • Strong organization, time management, and priority management skills

    • Effective communication and interpersonal skills

    • Project Management Skills

    • Demonstrates a high level of accuracy, even under pressure

    • Extensive knowledge of IT tools (i.e. SQL, Cognos, ETL Tools (i.e. Veera), code repository (i.e. Stash, GitHub)

    • Demonstrated experience working with cross-functional teams and managing vendor relationships and support

    • Experience with KPI reporting

    • At least 3 years of management experience

    • At least 5 years of IT and higher education/business work experience

    • Master’s Degree in Information Systems, Computer Science, Business Administration, or other related field; or equivalent work experience in Information Systems, Computer Science, Business Administration, or other related field

    Preferred qualifications

    • Experience with SQL (i.e. Oracle SQL Developer)

    • Ellucian Banner ERP Experience

    • IBM Cognos, or other reporting tools (i.e. Tableau)

     

    Notes

     

    + Rowan University is an Equal Opportunity Employer and values diverse people and abilities. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.

    + Only completed, online applications submitted will be considered.

     

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