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Food & Beverage Manager | Five Flag Civic Center

Grand River Center

1 Positions

ID: 68528

Posted On 05/19/2025

Job Overview

The **Food & Beverage Manager** is responsible for overseeing the executionservice of all catered & concessions events with a primary focus on the Five Flags Civic Center. This role will also include duties/projects as assigned at the Grand River Center. The Food & Beverage is responsible for assisting the Director of Food & Beverage with the efficient, professional, and profitable operation. The Food & Beverage Manager must be personable and able to work in an ever- changing fast-paced environment.  The Food & Beverage Manager will be responsible for training and developing all service staff.

The Food & Beverage Manager is responsible for ensuring quality food and beverage is served to the guests of the Grand River Center & Five Flags Civic Center. The Food & Beverage Manager is responsible for assisting in the training of all catering, concession and support staff. The Food & Beverage Manager must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills and self-direction required.

Responsibilities

+ In collaboration with the Director of Food & Beverage, Management of Catering and Concessions Food and Beverage operations including: interviewing, hiring, scheduling, ordering, inventory, labor costs and equipment maintenance.

+ Ensure legal, efficient, professional and profitable operation of the venue.

+ Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.

+ Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.

+ Responsible for overseeing the serving of meals to guests or directing guests to the buffet line.

+ Responsible for overseeing serving beverages to guests including alcoholic beverages.  Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.

+ Responsible for observing guests to respond to any additional requests and determine when the meal has been completed.

+ Responsible for executing all directives stated in all Banquet Event Orders.

+ Responsible for completion and updating of administrative paperwork associated with events, i.e. diagrams, timelines and side-work assignments.

+ Responsible for ensuring tableware and linens replaced as necessary.

+ Be able to identify ingredients or explains how various items on the menu are prepared.

+ Assists in setting up banquet functions including linens, dishware, glassware and silverware.

+ Responsible for observing guests to respond to any additional requests and determine before, during or after the served meal.

+ Maintains sanitation, health and safety standards in work areas.

+ Must show demonstrated ability to meet the company standard for excellent attendance.

+ Assures that the location equipment is operable and clean prior to start of event.

+ Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.

+ Leads F&B team with projects including training, inventory and special events.

+ Leads Concessions Department in supervising outlets when business demands.

+ Enforces all OVG policies and procedures.

+ Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary HR related paperwork.

+ Program Point of Sale system with accurate menu items and pricing prior to events.

+ All other duties as assigned.

Qualifications

+ 2-year degree in Business Management or Hospitality preferred but will consider relevant work experience.

+ 3-5 years' experience working in a management capacity in a high volume fast-paced restaurant or catering environment.

+ Experience with Square / Clover Point of Sale system.

+ Capable of operating in Microsoft Office applications including: Excel, Word, PowerPoint.

+ Ability to supervise the work of others.

+ Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.

+ Ability to speak, read and write in English.

+ Ability to work well in a team-oriented, fast-paced, event-driven environment.

+ Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.

+ Ability to handle cash accurately and responsibly.

+ Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.

+ Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business like and respectful manner which focuses on generating a positive and cooperative work environment.

+ Ability to cost out menus and create new menu items when needed.

+ Ability to work well in a team-oriented, fast-paced, event-driven environment

+ Ability to be detail-oriented, multi-task and effectively prioritize in a continuously changing environment.

+ Ability to work a flexible schedule; able and willing to work nights, weekends and long hours.

Primary Contact

1701102686709

Ryan Bonifas

General Manager,

Phone

Phone

Phone

Fax

[email protected]

Email

False

False

True

Job Details

Categories

Arts and Entertainment

Food and Beverage

Music/Entertainment

Tourism

Location

Dubuque, IA

Shift

First Shift

Second Shift

Flexible

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Paid Vacation

Paid Sick Leave

PTO (Paid Time Off)

Paid Holidays

Qualifications

Education

High School/GED

Experience

1-2 Years

Company ID

31287

Job REQ #

\# Positions

1

Start Date

20250519

End Date

20250520

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Grand River Center

About the Company

Grand River Center is a beautiful convention center located on the banks of the Mississippi River and located in Dubuque, IA.