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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The US SME (Small & Medium Enterprise) Sales Enablement Organization focuses on accelerating commercial business growth through training, tools and insights to provide a best-in-class customer experience and create a culture of doing it the right way. The Sales Enablement- Performance & Insights team is the business analysis and business decisioning arm of Global Commercial Services (GCS) responsible for measuring business performance and uncovering actionable insights to support GCS growth. The GCS US SME group manages strategic corporate payment relationships with clients, including many organizations and acquires new corporate payments customers with annual charge volume over $400B.

The VP of Sales Enablement – Performance & Insights is responsible for partnering with the GCS US SME organization for the two most critical units within SME

1) US SME Customer teams

2) US SME Acquisition teams

The role includes partnering with US SME GM and leadership team, to optimize business performance through value-add business analyses and insights. The successful candidate needs to be the key thought partner for US SME teams in ensuring the broader team’s ability to achieve success both strategically and tactically. The leader will work very closely with several cross-functional partners including, Finance, SABE, Incentive Design Governance, Global Marketing, American Express Technology, Risk and other supporting teams. In addition to these core responsibilities, the successful candidate will lead special projects that drive the US SME strategy forward.

The leader will:

+ Lead the transformation to further enable US SME on its path to become an insight-driven business

+ Provide metrics and insights to US SME GM to understand the health of the business

+ Partner closely with Sales and Account Development LT to design a strategy for SME teams

+ Partner closely with Sales Enablement VPs

+ Lead the annual process to design territories and portfolios, design Sales Incentive Plans, create targets, and scorecards for Customer and Acquisition teams

+ Provide oversight and guidance for Customer and Acquisition performance reporting

+ Consult and collaborate with senior leaders, internal business partners and subject matter experts to analyze and lead strategic business initiatives that deliver against performance improvement opportunities and drive the future success of the GCS business

+ Design and deliver insightful deep dive analyses to measure performance, and inform decision making at all levels (GMs, Business Planning, Sales and Account Development)

+ Focus on strategic thought leadership, including regular reviews of Sales & Account Development portfolios, resourcing requirements & field structures, targeting methodologies and sales force effectiveness against business objectives

+ Grow and develop team of strong performers

As a senior leader of the Sales Enablement, Pricing and Transformation Team, this individual will contribute to broader business-building P&L improvement and customer engagement strategies to ensure the success of the GCS business. The role involves partnering closely with the other SPT team members to share and syndicate best practices and to leverage and grow our global talent.

Minimum Qualifications

The candidate should demonstrate strong commercial and analytical acumen and an ability to assess complex and diverse information to drive business performance outcomes, with proven ability to:

+ Think strategically and convert strategy into clear, actionable tactics to drive business growth

+ Exhibit strong judgment of customer and business needs to deliver profitable growth

+ Deep experience communicating with and presenting to senior level audiences

+ Strong relationship leadership with a track record of positively collaborating, influencing, and extensively coordinating with internal and external partners, including senior leaders

+ Appropriately challenge the status quo to drive transformational change for the organization

+ Drive desired business outcomes by setting vision, goals and objectives that motivate and inspire the organization to deliver, backed by personal accountability and commitment to success

+ Make complex prioritization trade-offs and tactical decisions using sound business judgment and reasoning skills

+ Build strong business relationships, and influence without authority to drive organization-wide and senior leader-level alignment; collaborate and demonstrate genuine teamwork within and outside the GCS organization, navigate and manage the matrix

+ Lead the development of insightful analysis and business solutions for clients, prospects and the field across the region based on a thorough understanding of B2B commercial dynamics

+ Operate autonomously and make complex decisions in situations of ambiguity and time pressure

+ Attract and effectively lead, develop and motivate a high-achieving team through technical and leadership guidance

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Qualifications

Salary Range: $185,000.00 to $260,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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**Job:** Executive

**Primary Location:** US-New York-New York

**Other Locations:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 25008568