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Additional Information

**Job Number** 25083325

**Job Category** Sales & Marketing

**Location** Sheraton Universal Hotel, 333 Universal Hollywood Drive, Universal City, California, United States, 91608VIEW ON MAP (https://www.google.com/maps?q=Sheraton%20Universal%20Hotel%2C%20333%20Universal%20Hollywood%20Drive%2C%20Universal%20City%2C%20California%2C%20United%20States%2C%2091608)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Non-Management

**Additional Information:** This hotel is owned and operated by an independent franchisee, Shen Zhen New World. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job reference: 000337

Salary: $27 per hour

Department: Administrative

Division: Sheraton Universal City

Hours Per Week: 40

Sales Operations Coordinator

Sheraton Universal, a premier 466-room Marriott Full-Service Hotel featuring 30,000 square feet of flexible meeting and event space, is seeking a detail-oriented and highly organized Sales Operations Coordinator to join our dynamic Sales & Marketing team. This position will provide critical administrative and operational support to our Group Sales Managers, ensuring efficient execution of sales processes, timely communication with clients, and seamless coordination across departments.

What will you do?

+ Provide daily administrative support to the group sales team, including managing calendars, processing contracts, and preparing client proposals and presentations.

+ Maintain accurate and up-to-date group account records in Marriott’s systems (e.g., CI/TY, Salesforce, OneSource).

+ Assist in drafting and routing Group Sales Agreements, BEOs, addendums, and internal communication forms.

+ Coordinate and support pre- and post-conference meetings, site visits, and client entertainment arrangements.

+ Track leads, opportunities, and definite bookings; generate regular sales reports and dashboards for leadership review.

+ Respond to inquiries, provide information to internal stakeholders, and liaise with hotel departments to ensure group needs are understood and executed.

+ Support RFP responses and assist in assembling marketing collateral, sales kits, and promotional materials.

+ Maintain inventory of sales office supplies and collateral; manage shipping and receiving materials for trade shows and client events.

+ Participate in Marriott brand initiatives and uphold all company and brand standards in customer service and communication.

About You:

+ 2 years of hospitality experience required.

+ Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced setting.

+ Excellent verbal and written communication skills.

+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with Marriott systems preferred (CI/TY, OneSource, MGS, Salesforce).

+ Professional demeanor and ability to handle confidential information with discretion.

+ High level of attention to detail and a proactive, service-focused attitude.

Physical Requirements:

+ Ability to stand for extended periods, walk, and lift up to 25 pounds.

+ Ability to use a computer, telephone, and other office equipment efficiently.

+ Occasional reaching, bending, and light physical tasks as required.

Work Environment:

+ Fast-paced, guest-facing environment requiring strong multitasking abilities.

+ Team-oriented setting focused on delivering exceptional hospitality experiences.

+ Flexible scheduling, including evenings, weekends, and holidays as needed.

Why join us?

+ Competitive salary and benefits package.

+ Opportunities for career growth within our expanding hospitality team.

+ Work in a dynamic and supportive environment.

+ Employee Incentive Programs

+ Free Parking

+ Free Meal

Join our team and be part of a dynamic hospitality environment where your skills and dedication contribute to outstanding guest experiences!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The hourly rate of pay for this position is $27.

_This company is an equal opportunity employer._

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