• Patient Experience Representative I- Pain Clinic

    Children's Hospital Boston (Boston, MA)


    80326BRJob Posting Title:Patient Experience Representative I- Pain ClinicDepartment:AnesthesiaAutoReqId:80326BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:*PER Positions are currently eligible for a Sign-on Bonus of $2,000 (terms and taxes will apply)

    This Patient Experience Representative in the Pediatric Pain Rehabilitation Center is 100% in office (potential of hybrid down the road)and will be responsible for:

    + Patient Encounter Management:

    + Provides positive and effective customer service that supports unit operations.

    + Collaborates with referring providers and practices.

    + Obtains required authorizations to compile patient and staff schedules.

    + Schedules patients and supports the patient encounter

    + Check In / Check Out:

    + Greets and directs patients, families and visitors.

    + Monitors daily schedule and coordinates flow with clinicians /supervisor.

    + Reconciles payments and prepares deposits, provides record of transactions in Hospital systems

    + Facilitates and directs communication with Financial Counseling.

    + Administrative:

    + Maintains personal calendars for physician/supervisor(s).

    + Schedules meetings, programs and events.

    + Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.

    + Provides routine clerical support as needed.

    + Process Improvement:

    + Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.

    + Assists in implementing change in internal systems and procedures.

    To qualify, you must have:

    + High School Diploma or GED required. Bachelor’s degree preferred

    + Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

    + Ability to work with diverse internal and external constituencies.

     

    BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes.

     

    Office/Site Location:BrooklineRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid