"Alerted.org

JOB TITLE: Patient Care Navigator

DEPARTMENT: Primary Care

STATUS: Non-Exempt (Hourly)

REPORTS TO: Practice Director

SHIFT/CORE HOURS: Full-Time

Exciting Careers Await at Premier Medical Group!

Who We Are

We are a physician-owned, multi-specialty medical practice with strong roots in the Hudson Valley. At Premier Medical Group, we are dedicated to delivering outstanding, quality healthcare across our community and beyond. Our large and diverse network is comprised of over 500 dedicated team members working across 16 locations, including a robust team of 100 providers offering care in 14 distinct specialties.

We pride ourselves on delivering the latest in advanced diagnostic and therapeutic services, compassionate care, and a team-oriented approach. If you're passionate about making a difference and being part of a team committed to improving community health, we want YOU to join us!

Who You Are

You're a compassionate and results-oriented individual who thrives in a patient-centered healthcare environment! You're a skilled communicator, effortlessly connecting with patients, colleagues, physicians, and the public. You possess strong critical thinking abilities and a positive outlook, tackling challenges with creativity and flexibility. You're eager to contribute to the success of Premier Medical Group, embracing the opportunity to travel to different locations within our network as needed.

Job Summary:

The Patient Navigator – Annual Wellness Visit (AWV) Coordinator plays a key role in supporting preventive care efforts by identifying, engaging, and scheduling eligible patients for their Annual Wellness Visits within the primary care setting. This individual serves as a liaison between the care team and the patient, ensuring patients are aware of their eligibility, understand the value of AWVs, and are scheduled in a timely and efficient manner.

Key Responsibilities:

+ Outreach & Engagement:

+ Identify eligible Medicare/ Medicare Advantage patients using EHR and practice/ACO reporting tools.

+ Proactively reach out to patients via phone, or patient portal to discuss and schedule Annual Wellness Visits.

+ Scheduling & Coordination:

+ Coordinate and schedule AWVs with appropriate primary care providers.

+ Ensure visit types are accurately categorized.

+ Send any necessary paperwork, including but not limited to, the HRA paperwork ahead of time.

+ Data Tracking, Recalls & Reporting:

+ Maintain accurate documentation of outreach and scheduled visits in the EHR.

+ Input patient recalls and follow up on them to ensure timely scheduling and continuity of care. Follow recall workflow and protocols.

+ Track metrics such as outreach attempts, scheduled appointments, completed visits, and patient declines.

+ Medicare Voluntary Alignment (Straight Medicare Only):

+ Educate patients on Medicare Voluntary Alignment and its purpose in selecting a primary care provider (PCP) for attribution.

+ Assist patients through the Voluntary Alignment process using CMS-approved tools (e.g., MyMedicare.gov).

+ Answer basic questions about alignment and help resolve common issues related to PCP selection or attribution errors.

+ Document alignment assistance activities accurately in the patient record and escalate complex issues to the appropriate staff or leadership.

+ Team Collaboration:

+ Work closely with site leads, front desk staff, clinical team members and quality engagement specialist to streamline patient experience.

+ Participate in site meetings as needed to stay aligned on outreach efforts and goals.

Qualifications:

+ Education: High School Diploma or GED required; Associate’s Degree or higher in health administration, public health, or related field preferred.

+ Experience:

+ 1–2 years of experience in a healthcare or customer service setting required.

+ Prior experience with patient scheduling, care coordination, or Medicare services preferred.

+ Skills:

+ Strong communication and interpersonal skills.

+ Proficiency in EHR systems

+ Proficiency in Microsoft products (i.e., Excel, Word, etc.).

+ Detail-oriented with the ability to multitask.

+ Comfortable discussing preventive care with patients.

What we offer

• Comprehensive Medical, Dental, and Vision Coverage

• Voluntary Benefits (e.g., life insurance, disability)

• 22 paid time off days (including holidays) at start, with growth over time

• 401(k) with up to 5% Employer Contribution/Profit Sharing

• Education Assistance

• Employee Assistance Program (EAP) for mental health and wellness support

• ...And Much More!