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Position Title:Registrar Specialist I

Job Group:Professional & Scientific

Required Minimum Qualifications:Bachelor’s degree

Preferred Qualifications:Experience which demonstrates ability to analyze problems and communicate solutions.

Work experience interpreting and communicating complex policies.

Experience managing multiple competing priorities independently.

Experience which demonstrates proficiency using information systems/software, the Microsoft suite, and other technologies (e.g., Zoom, MS Teams, WebEx, etc.)

Experience working with, academic progress reports (APRs), graduation processing, or academic records in higher education.

Event coordination experience, especially related to commencement or other large-scale university events.

Job Description:

The Office of the Registrar at Iowa State University is seeking applicants for a Registrar Specialist I. The Registrar Specialist I will join the Certifications and Eligibility team and will organize degree completion processes, perform certifications for veterans and eligible persons using military benefits, and serve as a member of the commencement planning team. This role involves problem-solving, collaboration with campus and external partners, and supporting key university events.

This position will also be expected to assist with the university commencement ceremonies at the conclusion of spring and fall terms.

What you will be doing:

+ Review graduation applications and certify degree completion using audit tools.

+ Communicate registration, academic status, transfer credit, and graduation policies to students and advisors.

+ Interpret academic catalog and university, college, and departmental policies.

+ Provide training and outreach to employees and campus stakeholders.

+ Support final degree certification and manage graduation application systems.

+ Handle official document requests (e.g., notarization, apostille for diplomas and transcripts).

+ Provide customer service for degree completion and graduation inquiries (phone, email).

+ Certify veterans and eligible persons for military benefits; maintain compliance records.

+ Collaborate with the Military Student Affiliated Center and present benefit information.

+ Support commencement planning: data collection, website updates, logistics, and event assistance.

+ Organize documentation for commencement and benefit-related compliance inquiries.

Who we are looking for:

We are seeking a detail-oriented, organized, and collaborative professional with strong problem-solving skills and a commitment to student success. The ideal candidate will have excellent communication skills, the ability to interpret complex policies, and a passion for delivering exceptional service. A proactive attitude, flexibility in handling multiple responsibilities, and dedication to teamwork are essential for this role.

Why you want to work here:

The Office of the Registrar plays a key role in student success and university excellence. We ensure the integrity of academic records and foster a collaborative and innovative environment within the Division of Academic Affairs. We are committed to continuous improvement and delivering exceptional service while creating a positive and supportive work environment. With access to cutting-edge technology, our team leads change and stays ahead of best practices to drive success for our university community.

By joining our team, you will become part of an organization that values leadership, integrity, hard work, collaboration, and a commitment to excellence and service. If you are looking for an opportunity to make a significant impact, grow your career, and help shape the future of Iowa State University, this is the place and position for you!

This is a term position with the end date two years from the start date.

Example of Duties

• Research, interpret, clarify, and apply varied policies, regulations, procedures, and guidelines, and analyze data and apply judgement.

• Provide exceptional customer service to students, families, and individuals from across campus.

• Oversee final degree certification process for conferral of the degree

• Coordinate and certify licensure and credentialing requests

• Develop, maintain, and/or follow documentation related to policies, procedures, and guidelines.

Level Guidelines• Individual contributor position with developing professional and/or technical skills working under immediate to general supervision• Grasps professional-level knowledge and concepts of field while working in a progressive learning mode• Works on problems and issues of somewhat limited scope• Follows standard practices and procedures in analyzing situations or data for which answers are available or can be obtained• Responds to inquiries and issues, escalating to manager or higher level workers as appropriate• May lead projects of limited scope and complexity• May provide guidance to students

Appointment Type:Regular with Term Appointment (Fixed Term)

Proposed End Date or Length of Term:June 23, 2027

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:PS805

Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Original Posting Date: May 19, 2025

Posting Close Date:May 26, 2025

Job Requisition Number:R17043

By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, 515 294-7612, email [email protected] .

If you have questions about the application process please email [email protected] or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [email protected] or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.