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THE BUSINESS UNIT

This position is intended to convey to the new, independent company, to be named Solstice Advanced Materials when the separation occurs. This is expected to occur in late 2025 or early 2026.

At Advanced Materials, we are committed to offering the highest value-add specialty solutions in the advanced materials sector. Our goal is to solve our customers' most complex challenges through a robust and innovative product portfolio and by doing so, deliver exceptional value to our stakeholders. We have identified actionable strategies to grow by expanding into new products and markets and through strategic acquisitions, while keeping our top operating margins.

Joining our team means becoming part of an organization which leverages its long-standing reputation to capture growth trends by investing in innovation and manufacturing enhancements and maintaining deep customer relationships.

We foster a collaborative and inclusive work environment that values contributions and supports professional development. With a focus on innovation and sustainability, the team is dedicated to delivering value and making a meaningful impact in advancing our customers' success. Let’s make that impact together.

**Solstice Advanced Materials** is an industry-leading solutions provider, playing a crucial role in advancing industries worldwide through diverse applications, revolutionary inventions, and pioneering technologies focused on high-growth mega-trends. Our science and technology experts create solutions that help solve our customers' needs today and in the future. Our solutions span across industries, including retail, healthcare and pharma, buildings, manufacturing, and hi-tech. In each of these verticals, we bring deep materials and engineering knowledge, which leads to our customers achieving a reduction in energy consumption, cutting down their carbon emissions, and improving their operational efficiencies.

THE POSITION

As a **IT Manager, End User Support** , you will be responsible for managing and overseeing the end user support process. Your role will involve ensuring the timely resolution of IT issues, providing technical support to end users, managing the end user support team and driving continuous improvement of the support services. Your role will involve partnering with cross-functional teams and senior executives to understand business needs and develop technology solutions that meet those needs.

You will report directly to the IT Director of Worklplace Employee Experience. This role will work out of our Morris Plains, Charlotte or Houston location on a hybrid work schedule. This position is intended to convey to the new, independent company, to be named Solstice Advanced Materials when the separation occurs. This is expected to occur in late 2025 or early 2026.

In this role, you will have a significant impact on the employee experience by providing innovative technology solutions that enable a modern and flexible work environment. You will drive the adoption of digital tools and platforms that enhance communication, collaboration, and productivity. Your leadership will play a critical role in shaping the future of workplace technology at Honeywell.

KEY RESPONSIBILITIES

+ Manage and oversee the end user support process and resources

+ Ensure the timely resolution of IT issues and minimize the impact on business operations

+ Provide technical support to end users and troubleshoot hardware and software issues

+ Coordinate with other IT teams to resolve complex issues

+ Drive continuous improvement in support processes: identify and solve systemic issues with support process, end user compute, vendor process, etc.

+ Provide leadership and guidance to the end user support team

+ Identify and solve systemic issues with support process, end user compute, vendor process, etc.

YOU MUST HAVE

+ Bachelor's degree from an accredited institution in a technical discipline such as Computer Science, Information Technology, or a related field

+ 3+ years of experience in end user support management

+ 3+ years of experience with Microsoft Technologies like 0365, MS copilot, One Drive

+ Strong vendor management skills & experience working across geographies

+ Strong knowledge of ITIL framework and best practices

+ Excellent problem-solving and analytical skills

+ Strong leadership and communication abilities

+ Conitnually improving the mix of end user support level and supplying input to vendor SOWs

+ Customer-service oriented

+ Excellent written and verbal communications skills

WE VALUE

+ ITIL certification

+ Hands on experience with help desk and remote-control software

+ Solid technical background with an ability to give instructions to a non-technical audience

+ Experience in managing a global end user support team

+ Experience with ServiceNow

+ Continuous improvement mindset and experience implementing process enhancements

+ Self motivated with a bias toward action

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.