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The Customer Experience Specialist is an entry-level customer service role in a call center environment. The specialist supports Consumer Direct Lending.

As the specialist, you will be the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.

The Customer Experience Specialist will:

+ Operate in a Call Center environment as a customer success advocate

+ Answer high-volume, inbound calls or texts from current customers in a timely manner

+ Perform routine data entry and validation tasks

+ Handle routine calls, emails, and/or chat responses with Penny Mac employees, consumers, and/or authorized 3rd parties

+ Interact with multiple departments to expedite processing and/or issue resolution

+ Perform other related duties as required and assigned

+ Demonstrate behaviors that are aligned with the organization’s desired culture and values

Skill & Qualifications

• Mortgage Contact Center experience in 1 recent year minimum. (Example 2023-2025).

• Comfortable with high-volume calls.

• Inbound & outbound call experience.

• Must be close to the office (max. 20 mins with reliable transportation)

Work Set-up: Onsite

Schedules:

Training is usually 2-3 weeks (In Office)

8:00am-5:00pm or 7:00am-4:30pm. With a one-hour lunch.

Post Training Schedule is M-F 8:30-5:30

Pay rate is at 21-23$/hr

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Jun 2, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.