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Description

GENERAL PURPOSE

The Help Desk Administrator is responsible for managing all Help Desk requests and providing technical advice to resolve employee IT issues. Responsibilities also include assisting the IT Director with software testing and deployment.

JOB RESPONSIBILITIES

• Manage tickets (via Zendesk) received at the Help Desk in a prompt and courteous manner;

• Troubleshoot computers/mobile devices operating systems and hardware issues;

• Manage company anti-virus software;

• Manage user accounts, group policy and access guidelines;

• Set up and deploy hardware/core software for new hires and existing employees;

• Support IT function and employees with roll out of new technology, whether it is software, enhanced processes or hardware upgrades;

• Support IT function and employees through mergers and acquisitions;

• Assist in software license management and asset tracking/inventory;

• Maintain active directory and email distribution lists;

• Maintain asset inventory;

• Assist with developing IT procedures and training staff.

COMPETENCIES

• Sense of Urgency

• Initiative

• Job Knowledge

• Quality/Attention to Detail

• Productivity

SKILLS

• Ability to multi-task and prioritize requests;

• Attention to detail and deadlines;

• Good organizational, typing, and computer software skills (Microsoft suite);

• Ability to work well with others and present professionalism via face-to-face, email and phone interactions;

• Ability to learn new products and communicate effectively with non-technical employees.

Skills

Windows 10, Troubleshooting, Active directory, Windows, Technical support, Office 365, Hardware, Help desk support, Imaging

Additional Skills & Qualifications

Break/fix computers and mobile devices

A little bit of Active Directory administration and group policy

Assistance w/ software licensing/asset tracking/inventory

20 users per office

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $25.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Wilkes-Barre,PA.

Application Deadline

This position is anticipated to close on May 31, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.