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Business Analyst 2

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Business Analyst 2

Salary

$58,035.00 - $88,235.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-25084-01052

Department

Department of General Services

Division

GS Bur Vhcl Mgmt

Opening Date

05/12/2025

Closing Date

5/25/2025 11:59 PM Eastern

Job Code

01052

Position Number

50296827

Union

Non-Union

Bargaining Unit

A3

Pay Group

ST07

Bureau / Division Code

00157500

Bureau / Division

Bureau of Vehicle Management

Worksite Address

2221 Forster Avenue

City

Harrisburg, Pennsylvania

Zip Code

17103

Contact Name

Steve Ford

Contact Phone

717.214.6644

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Are you an experienced analyst looking for a career where you the ability to streamline processes for information technology (IT) systems? The Department of General Services is seeking a Business Analyst 2 to join our Bureau of Vehicle Management (BVM). This position gives you the opportunity to utilize your experience to oversee the administration of the Bureau's FleetFocus M5 system which houses all historical and current details of the Commonwealth's automotive fleet. Apply today to become a valuable asset to our department as you research, troubleshoot, and resolve system problems!

DESCRIPTION OF WORK

As a Business Analyst 2, you will serve as the project manager for current and future M5 development projects, where you will oversee the development, implementation, and upgrades to the system. You will have the opportunity to work with a team to identify development needs for BVM to capture information required regarding the Commonwealth fleet. Work involves testing system upgrades, managing and updating databases, as well as creating reports for upper management. You will become a subject matter expert with the M5 system and have a chance to share your knowledge while providing HelpDesk support. Additional responsibilities include:

+ Developing work methods, policies, and procedures as well as end user manuals

+ Determining the impact that new system releases will have on current workflows

+ Monitoring the system functionality and providing insight into future interface requirements

+ Researching inquiries and providing responses to Right-to-Know requests, the Press, Legislative, and upper management

+ Defining job responsibilities and tailoring menu structure within the application to accommodate the bureau’s specific needs

+ Coordinating system training on an as-needed basis

Interested in learning more? Additional details regarding this position can be found in the position description. (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=50296827)

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 7:30 AM to 3:30 PM, Monday - Friday, with a 30-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. More information will be provided during the interview.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year as a Business Analyst 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or

+ One year as an Information Technology Trainee;or

+ Five years of business process analysis experience;or

+ One year of business process analysis experience and a bachelor’s degree;or

+ An equivalent combination of experience and training.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected] .

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as a Business Analyst 1 for one or more years full-time?

+ Yes

+ No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

Have you been employed by the Commonwealth of Pennsylvania as an Information Technology Trainee for one or more years full-time?

+ Yes

+ No

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How much full-time business process analysis experience do you possess?

+ 1 or more years

+ 6 months but less than 1 year

+ Less than 6 months

+ None

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

07

How much graduate coursework have you completed in business or information technology? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 30 or more credits

+ 15 but less than 30 credits

+ Less than 15 credits

+ None

08

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

09

WORK BEHAVIOR 1 – PROJECT MANAGEMENT

Plans and implements fleet management system projects. Determines the scope of the project including cost and budget estimates, schedules, and the resources needed. Monitors project progress against the established plan to ensure schedules are feasible. Evaluates project success.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience planning projects. I ensured implementation of the projects were on schedule and within the established budgets.

+ B. I have experience implementing and monitoring projects to ensure the projects were on schedule and within the established budgets. I do not have experience planning these projects.

+ C. I have successfully completed college-level coursework related to project management, or project planning and implementation.

+ D. I have NO experience or training related to this work behavior.

10

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The actual duties you performed related to project planning and monitoring.

+ The type(s) of projects you planned and/or monitored.

+ Your level of responsibility

11

If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

12

WORK BEHAVIOR 2 – USER ACCEPTANCE TESTING

Develops and maintains user acceptance test plans and test scripts. Conducts or coordinates system testing with users to ensure the product meets organizational needs. Ensures all functions, such as workflows and document processing, can be routed accurately within the systems and that all information and reports are accurate. Provides recommendations for upgrades or changes when deficiencies are found.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience developing user acceptance test plans and test scripts AND conducting or coordinating system testing with users for management systems or software.

+ B. I have experience conducting or coordinating system testing with users to ensure the product meets needs OR ensuring functions can be processed within the management system and information or reports are accurate. I have NOT developed user acceptance test plans and test scripts.

+ C. I have successfully completed college-level coursework related to information system design and analysis, data structures, or computer organization and architecture.

+ D. I have NO experience or coursework related to this work behavior.

13

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ Your experience developing user acceptance test plans and test scripts.

+ Your experience conducting or coordinating system testing with users.

+ Your experience ensuring functions are processed and information/reports are accurate.

+ Your specific duties and responsibilities

14

If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

15

WORK BEHAVIOR 3 – PROGRAM MONITORING

Monitors a fleet management system through routine testing, reviewing results, and verifying data and financial accuracy to ensure system changes are operating according to business rules and requirements. Ensures changes made are accurate and successful.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience monitoring systems to ensure optimal performance. I was responsible for documenting errors or issues AND ensuring program changes were implemented.

+ B. I have experience monitoring systems to ensure optimal performance. I was responsible for documenting errors or issues but did NOT ensure program changes were implemented.

+ C. I have successfully completed college-level coursework related to system monitoring.

+ D. I have NO experience or coursework related to this work behavior.

16

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your respo.nse addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The actual duties you performed related to program monitoring.

+ The type(s) of programs you monitored.

+ The type(s) of errors or issues you documented.

+ Your level of responsibility

17

If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

18

WORK BEHAVIOR 4 – VENDOR MONITORING AND COMPLIANCE

Evaluates vendor performance to ensure services levels and contractual obligations are met. Reviews monthly invoices and identifies any inaccuracies. Determines if any contractual penalties are warranted.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience monitoring vendor performance to ensure compliance with contractual agreements. I was responsible for identifying inaccuracies or deficiencies AND determining if any penalties are warranted.

+ B. I have experience monitoring vendor performance to ensure compliance with contractual agreements. I was responsible for identifying inaccuracies or deficiencies but did NOT determine if penalties were warranted.

+ C. I have successfully completed college-level coursework related to contract management or data analysis.

+ D. I have NO experience or coursework related to this work behavior.

19

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The actual duties you performed related to vendor monitoring and compliance.

+ Your level of responsibility.

20

If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

21

WORK BEHAVIOR 5 - TECHNICAL ASSISTANCEProvides guidance and technical assistance to various stakeholders and customers regarding fleet management system platforms and processes.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

+ A. I have experience answering inquiries related to the fleet management system and resolved issues or complaints.

+ B. I have experience answering inquiries unrelated to the fleet management system and resolved issues or complaints.

+ C. I have experience answering inquiries but referred issues or complaints to the appropriate area for resolution.

+ D. I have successfully completed college-level coursework related to public speaking or communication.

+ E. I have NO experience or coursework related to this work behavior.

22

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties your performed related to the technical assistance you provided.

+ Your specific duties and responsibilities.

23

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

24

WORK BEHAVIOR 6 - WRITING REPORTS AND OTHER DOCUMENTSWrites various reports related to the fleet management system to respond to correspondence or disseminate information to information technology staff and management. Creates documents and reports which provide performance and status updates for use at Commission board meetings as required.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

+ A. I have experience writing various types of reports or correspondence which included recommendations for changes or corrections.

+ B. I have experience writing various types of reports or correspondence which did NOT include recommendations for changes or corrections.

+ C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.

+ D. I have NO experience or coursework related to this work behavior.

25

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The types of reports you wrote.

+ Your specific duties and responsibilities.

26

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov