• Registration Representative

    WMCHealth (Poughkeepsie, NY)


    Registration Representative

     

    Company: MidHudson Regional Hospital

     

    City/State: Poughkeepsie, NY

     

    Category: Clerical/Administrative Support

     

    Department: Patient Registration

     

    Union: Yes

     

    Union Name: 1199

     

    Position: Full Time

     

    Hours: 7a-330p

     

    Shift: Day, Evening

     

    Req #: 42747

     

    Posted Date: May 20, 2025

     

    Hiring Range: $24.1189/HR

     

    External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/29415) Internal Applicant link

    Job Details:

    Responsible for timely and accurate Patient Registration for Emergency Room and outpatients. Operates Switchboard and associated communications Systems. Performs Cashier functions to include processing patient valuables during non-business hours. Weekend and Holiday rotation required. RESPONSIBILITIES

     

    + Verification and Registration of Emergency and Out-patients

    + Obtains insurance, financial information, patient identification and copies of insurance cards from patient or guarantor. Obtains co-pays. Enters information in computer system with a high degree of accuracy in a timely manner (15 minutes max). Notates registration via comments for potential problems EX: language barriers, foreign country address, unable to obtain info, etc. Notifies appropriate personnel of system problems. Recognizes activity of area and takes initiative to assist.

    + Verifies insurance eligibility via HDX and various Insurance plans via reports. Questionable insurances follow up with patient accounting for resolution.

    + Provides patients or their representative Federal and NYS mandated brochures, HIPAA, Patient Rights, Etc.

    EMERGENCY ROOM REGISTRATIONS

    + Reports to ED for bedside registration, ensuring mobile PC is working and fully stocked. Escorts patient to ED, placing patient in bed. Reports problems with system/PC to Help Desk.

    + Places thermal ID band on patient in accordance with infection control protocol, OSHA category II Notifies clinical staff of any issues with armband placement.

    + Follows Code 99 protocol, updating Info, notifying appropriate departments.

    + Distributes and monitors tokens for ED parking lot.

    SWITCHBOARD

    + Operates Mitel console, monitors fire alarm system and other communications systems.

    + Answers Internal and external calls professionally in accordance with established greeting guidelines in a manner consistent with the Guest Relations philosophy. Pages Codes and announcements in accordance with established guidelines. Assists callers with specific problems (ex: keep obtaining voice mail, outside lines, etc.

    + Maintains accurate duty roster all 3 shifts. Receives report at beginning of shift and reads Communication Manual.

    CASHIER

    + Collects co-pays and other payments during non-Business hours.

    + Disburses petty cash for patient transportation.

    + Records patient valuables during non-business hours, securing in switchboard safe with security office.

    DEATH PROTOCOL

    + Maintains log of deceased patients, documenting all pertinent information. Identifies and refers potential problems to senior staff E.g.: body in morgue over 24 hours, death certificate not signed.

    OTHER ASSIGNED DUTIES

    + Check personnel folders daily, corrects registration errors.

    + Identifies learning opportunities, seeks guidance in new or unfamiliar situations.

    + Performs other related duties as assigned.

    QUALIFICATIONS/REQUIREMENTS EXPERIENCE

    + Insurance/Authorization Verification knowledge

    + 1-3 years of related experience preferred

    + Knowledge of medical terminology a plus

    EDUCATION

    + High school graduate or equivalent.

    About Us:

    MidHudson Regional Hospital

     

    MidHudson Regional Hospital in Poughkeepsie, NY, is home to the mid-Hudson Valley’s most advanced healthcare services. This 243-bed facility cares for more than 10,000 inpatients annually while performing an additional 325,000 outpatient procedures each year. MidHudson Regional Hospital operates the area’s only Level II trauma center, is home to the Redl Center for Cancer Care and Center for Robotic Surgery, and is a destination hospital for patients with serious illnesses and injuries.

     

    External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/29415) Internal Applicant link

     

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