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Tax Examiner I - Collections

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Tax Examiner I - Collections

Salary

$24.96 Hourly

Location

Denver, CO

Job Type

Full Time

Job Number

TAA-03531-05.2025

Department

Department of Revenue

Division

Taxation - TAC: Collections, Compliance and Criminal Tax

Opening Date

05/20/2025

Closing Date

5/29/2025 5:00 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Department Contact Information

Eden Davis - [email protected]

Primary Physical Work Address

2829 W Howard Pl, Denver, CO 80204, USA. This position is primarily tasked with performing work duties via flex-place (aka telework, work-from-home arrangements) with infrequent on-site visits with client groups.

Hiring Pay Rate

Although a range is given, the typical starting pay for this position is $4,327/month.

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video !

Helpful tips for applying:

Applying for a Job with the State of Colorado .

What Happens After You Apply. (https://youtu.be/Bevm6F3LfBM)

Exciting NEW Benefit!

The person hired for this position may be eligible to receive a $500 bonus at the end of 6 months of employment and another $1000 bonus at their 1 year anniversary! Eligibility for this bonus is reserved for candidates entering into the state system for the first time.

Description of Job

Who We Are : We are a dynamic mix of people who are fond of math, find joy in helping others, and who love a good puzzle. We come from various backgrounds; some of us have been with the department for decades, while some of us for just a few months. We are good listeners, are patient, and are proud to give excellent customer service. We are the Taxation Division Team (https://www.youtube.com/watch?v=GE30JDBTSJo) [video]!

What We Do : The Collection Section serves about 200,000 customers each year. As a Tax Examiner in this section, you will collect various delinquent taxes. You are responsible for answering questions and resolving account notices and billing issues for customers who are navigating tax collection enforcement. Customers who interact with you might have previously been contacted by our third-party collection agency, had their wages and/or bank account levied, a lien filed upon their property, or had a judgment entered with the court system. As a Collection Section team member you will:

+ Research, explain, and advise taxpayers on how to comply with Colorado tax laws, especially those pertaining to outstanding tax debt and collection enforcement;

+ Perform research, analysis, and necessary adjustments to customer accounts; and

+ Provide high-quality customer service and de-escalate conflicts when necessary.

A Typical Day in Collections :

+ Grab your coffee or tea and settle into your home workspace.

+ Start your morning to-do list, which usually includes checking email and reviewing work items that have been assigned to you.

+ Check-in with your supervisor and team over instant message or through a virtual meeting. Supervisors are always available to help you.

+ Log into the phone system at 8:00 and begin fielding calls.

+ Between calls, complete various work items and projects, which are similar to phone calls but include responding to written correspondence.

+ Take morning and afternoon breaks and a mid-day meal break to refresh and recharge.

+ Complete various virtual training sessions, as needed or desired, for professional development, equity, diversity, and inclusion, best practices, and our leadership mentoring program.

+ Virtually attend our section-wide staff meeting each Friday and our division-wide or department-wide meetings each month. Attend in-person training sessions and team meetings, as required.

+ Log out at the end of your shift, and enjoy the 20-foot commute to your living room.

Full Time Perks :

+ Work Environment: In-person attendance at the main office in Denver may be required for initial job training, infrequent meetings, and while experiencing extended connectivity problems at home; however, the majority of work will be performed from the comfort of your home office.

+ Be Healthy: Medical, Dental, and Vision benefits with HSA and FSA options along with 2 weeks of paid sick leave per year (accrued on a monthly basis), and optional participation in the State of Health program as a roadmap to improved health.

+ Rest and Relax: Vacation leave is accrued on a monthly basis according to the length of time with the State, starting with 8 hours per month, and 11 paid holidays per year.

+ Plan for the Future: Automatic enrollment in Public Employees’ Retirement Association (PERA) for an unparalleled pension and additional options for 401(k) and 457 plan participation. No cost basic life & accidental death and dismemberment insurance with an option to buy additional coverage.

+ Discounts: Access to BenefitHub for discounts on everything from car insurance to movie tickets to meal subscriptions.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

Tax Examiner I - H8N1XX

MINIMUM QUALIFICATIONS:

Education/Licensure/Certification/Experience:

+ High school diploma or General Education Diploma (GED)

+ Two (2) years of experience in an occupational field related to the work assigned to the position

Substitutions

+ Additional appropriate education will substitute for the required experience on a year-for-year basis

NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Preferred Qualifications:

The ideal candidate will possess the following skills:

+ Collections and/or tax experience.

+ Experience using GenTax software.

+ Proficient with Microsoft and Google Suite.

+ Experience in a fast-paced, independent, and production driven environment.

+ High-quality verbal and written communication skills.

+ Experience with public facing customer service.

+ Experience working in a call center environment.

Conditions of Employment with the CDOR :

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations .

Pursuant to the Universal Driving Standards Policy (https://osc.colorado.gov/sites/osc/files/documents/Universal%20Policy%20Driving%20Standards.pdf) , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:

+ Have an assigned State fleet vehicle

+ Are required to operate a vehicle as part of the position

+ Utilize a State fleet vehicle as a pool vehicle

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

+ Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.

+ Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.

+ Recommended attachments: Resume, Cover letter

+ List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.

+ Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

+ The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "[email protected]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

APPEAL RIGHTS: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action. For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go tospb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, atspb.colorado.govunder Rules.

Supplemental Information

Equity, Diversity, and Inclusion Compliance

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, [email protected].

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

If not applying online, submit application to:

If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (https://careers.colorado.gov/sites/careers/files/documents/Colorado-Paper-Application-202011-enabled.pdf) (Download PDF reader). Paper applications must be received via email to [email protected] by the closing date and time of the application period listed on this announcement.

Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program:

Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

CDOR - Please select the option that best describes your experience working for a State entity (any Colorado State Agency or Institution of Higher Education) in Administrative Work. The experience is expressed in terms of full-time equivalent service (40 hours per week). Experience working less than 40 hours per week should be prorated. Please see the "Minimum Qualifications and Comparative Analysis" section of the posting for additional information. This experience must be verifiable in the work experience described in the application submitted for this vacancy.

+ No Experience

+ Less than 3 years of experience

+ 3 to under 6 years of experience

+ 6 to under 9 years of experience

+ 9 or more years of experience

02

CDOR - Are you aware of anyone with whom you have a personal relationship (including, but not limited to, any family members or those you or a family member have an intimate relationship with) currently employed with DOR? If yes, please provide the name of the employee and the Division they work in. Per DOR Policy OHR-006, family includes spouse, partner, child, parent, sibling, grandparent, grandchild, aunt, uncle, niece, nephew, or cousin, including those related by marriage, civil union, common law, blood, adoption or foster care.

03

Did you hear about this job from a DOR employee or job fair/event? If yes, please indicate the name of the employee or event that you attended.

04

I am a CO resident, residing in CO and can provide proof of residency (as outlined in the FAQ section) at the time of application.

05

CDOR - The rate for this position is $24.96/hr. Are you still interested in this position? Marking "no" will result in removal from consideration. As a reminder, per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.

06

Describe your work experience in a fast-paced, independent and production driven environment.

Required Question

Employer

State of Colorado

Address

See the full announcement by clicking

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Website

https://careers.colorado.gov/

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