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Manager, Access and Affordability Operations
- United Therapeutics (Melbourne, FL)
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California, US residents click here (https://www.unither.com/docs/UNITHER%20Applicant%20Notice%20-%20%2812-22-23%29%20Final%202.15.24%20Combined%20EN%20and%20French.pdf#page=9) .
The job details are as follows:
Who We Are
We are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation. Our public benefit purpose is to provide a brighter future for patients through the development of novel pharmaceutical therapies; and technologies that expand the availability of transplantable organs.
United Therapeutics (Nasdaq: UTHR) seeks to travel down the corridors of indifference to develop treatments for rare, deadly diseases. We were founded in 1996 by a family seeking a cure for their daughter’s pulmonary arterial hypertension (PAH). Today, we have six FDA-approved therapies that treat PAH, pulmonary hypertension associated with interstitial lung disease (PH-ILD) and neuroblastoma, a rare pediatric cancer. Our near-term pipeline seeks to develop additional therapies for PAH and pulmonary fibrosis (PF).
The cure for end-stage life-threatening diseases like PAH, PH-ILD, PF, and many others is an organ transplant, but only a small percentage of donated organs are available to address the vast need. For this reason, we are working to create manufactured organs to address the shortage of kidneys, hearts, lungs, and livers available for transplant. We believe an unlimited supply of tolerable, transplantable organs will eliminate the transplant waiting list and cure end-stage organ diseases for which transplant is not currently an option.
Who you are
You are someone who loves to mentor, and lead while creating a positive employee culture. You want to help our Access & Support Specialist Team through development and coaching while driving efficiencies, improving performance and ultimately, helping our patients.
+ Responsible for overall direction, coordination planning and directing of work by developing workflows and assessing system functionality to ensure the success of overarching operation
+ Create and conduct assessments of Access and Affordability employees’ competencies, present findings to senior management and staff, and develop enhanced trainings and recommend system enhancements to refine competencies, and report/monitor compliance with Access and Affordability policies
+ Collaborate with Quality and Compliance to identity knowledge gaps and areas for improvement within the Access and Affordability team
+ Collaborate with senior management to monitor compliance with standard operating procedures, polices and workflows
+ Provide oversight to the team as they follow Reimbursement procedures and administer Financial Assistance programs
+ Monitor productivity of associates and generate performance-based reports, monitor service delivery and ensure excellence in service levels
+ Maintain collaboration among workers and resolve grievances
+ Collaborate with management, quality control and training departments to develop and implement a comprehensive training program to address the needs of Access and Affordability employees
+ Collaborate with interdepartmental management, and external partners, to meet organizational objectives and goals, and improve operational efficiencies
+ Update job knowledge by studying trends in and developments in pharmaceutical industry; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
+ Ensure staff are held accountable for following UT code of conduct, policies and procedures and other relevant guidance
+ Ensure consistent communication with senior management regarding project milestones and timelines
+ Conduct performance appraisals. Provide measurable feedback to assigned personnel and suggestions for improved performance. Formulate and implement employee corrective actions as needed
+ Conduct interviews, make hiring decisions, provide salary recommendations, monitor and assign work, coach, mentor and develop employees; develop work plans and conduct performance evaluations
+ Perform other duties as assigned
Minimum Requirements
+ H.S. Diploma or General Education Degree (GED) with 12+ years of relevant progressive experience in related field, preferably in the pharmaceutical or life sciences industries or healthcare services or,
+ Associates Degree with 10+ years of relevant progressive experience in related field, preferably in the pharmaceutical or life sciences industries or healthcare services or,
+ Bachelor's Degree with 8+ years of relevant progressive experience in related field, preferably in the pharmaceutical or life sciences industries or healthcare services
+ General knowledge of pharmaceutical industry and/or healthcare field
+ General knowledge of healthcare delivery system
+ Understanding of healthcare insurance plans, benefits
+ General knowledge of Federal Health Care Program eligibility requirements
+ Exposure to healthcare reimbursement policy
+ Demonstrated excellence in development/implementation of training/compliance programs
+ Strong critical thinking skills and the ability to research issues and identify appropriate solutions
+ Demonstrated ability to work as a team member with a focus on exceeding internal/external customer/client expectations
+ Ability to handle challenges in a professional manner
+ Self-motivated and able to demonstrate initiative to work independently
+ Strong interpersonal communication, time-management, organization and relationship building skills
+ Strong written and verbal communication skills
+ Project management skills
+ Strong attention to detail and process, and be highly accountable
+ Proficiency with MS Office Suite and internet applications
+ Candidate must be able to work onsite M-F from 9:00 a.m. - 6:00 p.m. or 10:00 a.m. - 7:00 p.m.
Preferred Qualifications
+ Associates Degree
+ Bachelor’s Degree in a relevant discipline. Will consider commensurate experience and/or combination of education and experience.
At United Therapeutics, our mission and vision are one. We use our enthusiasm, creativity, and persistence to innovate for the unmet medical needs of our patients and to benefit our other stakeholders. We are bold and unconventional. We have fun, we do good.
Eligible employees may participate in the Company’s comprehensive benefits suite of programs, including medical / dental / vision / prescription coverage, employee wellness resources, savings plans (401k and ESPP), paid time off & paid parental leave benefits, disability benefits, and more. For additional information on Company benefits, please visit https://www.unither.com/careers/benefits-and-amenities
United Therapeutics Corporation is an Equal Opportunity Employer, including veterans and individuals with disabilities.
_We strive to be an organization that engages the minds, hearts, and most spirited efforts of each of our employees. Our sense of purpose transforms what we do from work into mission, occupation into vocation and achievement into success._
_We challenge our employees with innovative and revolutionary projects, offer an environment which fosters high-level job performance and provide a highly competitive total rewards package. This is what makes United Therapeutics a stimulating place to work._
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