• Unified Communications Engineer

    SAIC (Washington, DC)


    Description

    SAIC is seeking a highly skilled Unified Communications Engineer to design, deploy, and manage our advanced communication systems. The ideal candidate will bring over 8 years of technical expertise, leadership experience, and a results-driven mindset to ensure seamless communication solutions that meet our business goals.

    Key Responsibilities:

    + Design and implement scalable VoIP solutions, ensuring seamless voice and video communication.

    + Manage and maintain Cisco Unified Communications systems (CUCM, Unity Connection, Contact Center, etc.).

    + Perform troubleshooting, routine maintenance, and QoS optimization for communication systems.

    + Collaborate with cross-functional teams to integrate VoIP systems with data networks.

    + Develop automation scripts to enhance efficiency and reduce manual tasks.

    + Conduct regular system health checks and monitor network performance.

    + Maintain Unified Communication architecture diagrams and detailed system documentation.

    + Provide technical support, manage special projects, and streamline processes to improve system efficiency.

    Qualifications

    Required Experience:

    + 8 years of experience in Unified Communications, VoIP, and telecommunication systems.

    + Proficiency in tools like PowerShell, ServiceNow, and SharePoint.

    + Strong understanding of Cisco Unified Communication technologies including Cisco Call Manager (CUCM), Cisco Unity, Cisco Contact Center Express (UCCX), Cisco UCS, and Cisco Comstice.

    + Experience with Calabrio, Stonefax, Microsoft InGenius, and Nuance is a plus.

    + Understanding of networking protocols (SIP, WAN, TCP/IP, MPLS, etc.).

    + Strong leadership, research, and project management skills with a proven ability to deliver complex solutions.

    Education:

    + Bachelor’s degree in computer science, Information Technology, or a related field. Equivalent experience may be considered.

    Certifications (Preferred):

    + Cisco Certifications (CCNA, CCNP, CUCM, etc.) and CompTIA Security+ certification.

    + Any relevant Unified Communications certifications.

    + Microsoft Azure certifications.

    Additional Information:

    + This position requires on-call support for telephony systems and infrastructure.

    + The candidate must be able to work independently and as part of a team to meet organizational objectives.

    + Requires 3 days at customer site in Washington, DC.

     

    Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

    REQNUMBER: 2505029

    SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability