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Account Manager, Corporate Subscriptions

Job Description

When you join Dow Jones, you become part of one of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, radio and television--including some of the widest-read and most-respected brands, such as Factiva, The Wall Street Journal, and Barron's. Our media inform the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent, allowing our customers to uncover growth opportunities and mitigate risk. We continually develop technology to transform information into insight and insight into prosperity. From 58 countries and in twenty-five languages, we enlighten and inspire audiences with authoritative, differentiated and trusted content.

Our corporate subscriptions team is seeking a Customer Success Manager (CSM) to drive customer retention and revenue expansion. This role requires a mix of relationship management, problem-solving, and strategic growth skills

Account Manager, Corp Subs

+ Drive renewals, reduce churn and upsell where appropriate within assigned account base.

+ Act as a trusted advisor, maintain regular communication with customers.

+ Generate and qualify leads through networking, cold-calling, and inbound marketing efforts

+ Negotiate and close deals to meet and exceed revenue targets.

+ Conduct virtual and in-person meetings with clients to establish relationships and drive new opportunities into pipeline

+ Manage pipeline via Salesforce

+ Provide training, resources, and best practices to maximize adoption

+ Address customer concerns and challenges proactively to drive future retention and growth

+ Achieve individual revenue targets

+ Gather customer feedback to enhance new product development

+ Drive renewals and reduce churn ensuring customers see value in product offering

+ Advocate for customers internally by work with product, support and marketing teams

+ Use platforms such as Salesforce and other sales-related resources to track health of sales pipeline

+ Stay up-to-date on Dow Jones suite of enterprise subscription solutions

Skills & Experience

+ 5+ years of experience

+ Strong ability to build and maintain relationships with clients

+ Experience acting as a trusted advisor to ensure customers maximize the value of the product

+ Ability to stay up-to-date on product offerings (Dow Jones enterprise subscription solutions)

+ Experience gathering customer feedback and collaborating with internal teams (Product, Support, Marketing) to drive improvements

+ Background in subscription-based sales or enterprise account management

+ Proficiency in Salesforce or other customer success platforms

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - Media Sales

Job Category: Sales

Union Status:

Union role

Pay Range: $100,000 - $125,000

We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Req ID: 46650