• Customer Service Representative

    Enterprise Mobility (Prescott, AZ)


    Overview

    **Customer Service Representative** will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience with duties to include customer service and administrative functions.

     

    This is a PART-TIME position (25 hours per week) that pays $17 / hour

    We offer:

    + Paid time off

    + Employee discount

    + 401k retirement plan

    + Training and development

    Apart from religious observation, must be able to work the following schedule:

    Monday-Friday 7:30am -12:30pm

     

    Job location: 1299 E Gurley St, Prescott, AZ 86301

    Responsibilities

    + Meet and greet customers in a friendly and timely manner

    + Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

    + Understand and communicate rental terms and conditions, vehicle features and other services

    + Provide directions and general assistance

    + Assist to assess condition of rental upon return

    + Process returns, check-ins and exit kiosk transactions

    + Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

    + Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

    + Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

    + Clean vehicle interior and exterior by hand or by operating washing equipment when needed

    + Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

    + Perform miscellaneous and backup duties job-related duties as assigned

     

    _Equal Opportunity Employer/Disability/Veterans_

    Qualifications

    + Must be at least 18 years of age

    + Must have at least 1 year prior customer service experience

    + Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

    + No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years

    + Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

     

    Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([email protected]) to contact us about your interest in employment.