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About this role:

Wells Fargo is seeking a Senior Lead Control Management Officer within Fraud Claims Management. Fraud Claims Management is a complex business group supporting fraud for the entire organization (enterprise). The business included: Payment Card, ACH & Check, Deposit, Digital and Account security where FCM provides Strategies, Prevention, Detection and Recovery for both internal and external fraud events. This role has direct impact in driving the health of the risk & control environment for FCM Operations. The issue management policy requires controls to be linked to corrective actions and the controls to be downgraded in the SHRP system, which directly impacts the residual risk ratings reported. Strategic planning, designing, and implementing effective corrective action/controls, as well as timely and quality execution all contribute to reporting the health of the FCM organization.

In this role, you will:

+ Act as an advisor to more experienced leaders in developing risk mitigation strategies for complex and highly integrated business specific risk across different business lines

+ Monitor, measure, evaluate, and report impact of decisions and business controls to the relevant business group and enterprise function

+ Lead the strategy and resolution of highly complex current and emerging risks requiring in depth evaluation across multiple areas or the enterprise, as well as good understanding of financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, and business process management

+ Provide vision, direction, and expertise to more experienced leaders on implementing innovative and significant business solutions for highly complex risks associated with business operations

+ Lead and mentor Control Management project or virtual teams

+ Engage with all levels of roles across the business group, and serve as an experienced advisor in designing and implementing risk mitigation strategies, business processes, and controls that mitigate risks and address regulatory requirements

+ Provide horizontal coverage across multiple RAUs

+ Manage the RAU end to end

+ Be responsible for the quality of outputs related to the RAU regardless of delegation

+ Handle high-complexity, high-visibility tasks

+ Complete central intakes point for RAU related tasks

+ Delegates to and/or trains supporting BCMs as needed.

Required Qualifications:

+ 7+ years of Risk Management or Financial Services Industry experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

+ Knowledge of Consumer lending or servicing

+ Experience performing risk assessments

+ Applying, executing, reviewing controls with business processes

+ Call center service experience in the financial services industry

+ Operations experience in consumer operations or fraud and claims management

+ Advanced Risk Identification and Assessment - Analyzes key risk factors and metrics and leverages applicable risk policies

+ Advanced Solution Design & Development – Develops core and common, user-centric scalable functional solutions to address identified challenges. Uses data and SME expertise and relevant technology tools to design solutions

+ Advanced Consulting - Acts as strategic partner to stakeholders on business needs and relevant functional solutions. Demonstrates subject matter expertise and business acumen, influences stakeholders and partners

Sr. Lead Officer to lead horizontally across FCM

Posting End Date:

23 May 2025

_*Job posting may come down early due to volume of applicants._

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-460717