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Description

Amazon Selection and Catalog Systems (ASCS) builds the systems that host the world’s largest e-Commerce products catalog. Within this organization, we develop Applications and Infrastructure that define how the catalog schema should be organized. This is crucial to all the systems depending on the Catalog ranging from sellers, shoppers and internal systems. We seek an experienced Technical Program Manager to define strategy and drive execution of Discovery initiatives. This problem space includes development of systems capable of processing data and understanding how the catalog should evolve, finding new product information and leveraging AI techniques to scale across countries and languages. This problem is critical to many systems across Amazon because how we define the Catalog, is how other systems will make decisions. In specific, this role will help build a new Discovery functionality spanning new services and applications that requires gaining an almost real-time deep understanding of all the e-commerce traffic.

As a Sr. TPM in this role, you will collaborate closely with a team of software developers, managers, developers, Applied Scientists and leaders across organization to deliver solutions into production. You will establishing partnerships with other businesses such as Retail/Category, Operations, Search, to prioritize and translate requirements into technical specifications. You will have end to end ownership - from defining the strategy, working with engineering to build the solution, and measuring metrics to monitoring progress across the entire Amazon eCommerce pipeline. You will be the advocate for products/services owned by the org and will provide direct visibility to senior leadership on all aspects of your programs on a regular cadence. You will drive cross-team collaborations, influence product roadmaps using our data driven frameworks, and prioritize initiatives that are important to business. You will help us move quickly, look for simplifications and identify blockers early. You’ll own and improve the mechanisms we use to track goals, status, and business metrics across teams.

The ideal candidate has led programs building data processing products, leveraging ML-based systems in one or several of the following fields: Web search, Deep Neural Networks, Classification Systems, Clustering, Label Propagation, Natural Language Processing, Artificial Intelligence, GenAI, Large Language Models (LLM) and/or Agents. You will have an established background in managing programs, scaling systems with large data sets, developing customer-facing experiences, making data-driven decisions. and delivering results in a fast-paced environment. You will have a strong development background with experience in software development cycle, and in delivering large cross-functional programs. You must be comfortable dealing with high ambiguity, be analytical and possess excellent problem-solving skills as some of the problems are unique to our scale.

Key job responsibilities

In this team, you will:

• Manage business and technical requirements, design, be responsible for the overall coordination, quality, productivity and will be primary contact for stakeholders of programs and goals that you lead.

• Partner with developers, scientists, and managers to deliver scalable data processing services, including ML models, build mechanisms to monitor precision/recall and build data protections; you will gain and apply insights, and build road maps for the projects you own.

• Ability to dive deep on requirements, analyze existing data and provide simple solutions to complex problems.

• Track service levels and schedule adherence, and ensure the individual stakeholder teams meet and exceed their performance targets.

• Be expected to discover, define, and apply scientific, engineering, and business best practices.

A day in the life

A Sr. TPM leader in this organization owns a major program - a combination of services, applications - with a series of objectives. To build those services, you will be paired with one or multiple engineering teams supporting the program, scientists, ontologist and leaders across organizations. We operate in agile manner, planning monthly OKRs and organizing bi-weekly sprints. Teams might be located in one or multiple geographies.

About the team

The Product Knowledge organization defines, scales and host the Catalog Schema. This space requires building services and applications to continuously identify how new product evolve, what new product information must be supported by the Catalog. This is done employing a multitude of signals, processing large amount of data and leveraging state of art technologies (GenAI, Agents, etc) to scale to the massive amount of data and decisions that are required, without involving humans.

Basic Qualifications

- 7+ years of working directly with engineering teams experience

- 5+ years of technical product or program management experience

- 3+ years of software development experience

- 5+ years of technical program management working directly with software engineering teams experience

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

- 5+ years of working directly with engineering teams experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.