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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

If you are an experienced healthcare professional interested in product operations, implementation, and optimization of Retail Health strategies and programs, and in solving complex problems while helping patients on their path to better health, consider growing your career with the CVS Health Retail Health team.

The Senior Manager, Retail Health Product & Services, will be responsible for end-to-end product ownership across multiple projects. Providing actionable insights, analyzing product performance, and supporting strategic initiatives that enhance our retail health strategy will be in the day to day for this role.

This role will focus on identifying, developing, and executing innovative programs, tools, and processes that integrate into/or expand upon the retail health operating model, with focus on our MinuteClinic business. The ideal candidate will have strong analytical and critical thinking skills, a collaborative mindset, and the ability to think innovatively in our pursuit to transform the consumer health experience. The senior manager will be immediately responsible for a suite of active and developing products/processes across both population health and patient engagement.

Core Responsibilities:

+ Positions themselves as subject matter expert.

+ Owns multiple products/projects with effective prioritization and eye for detail including but not limited to ideation/discovery, solution design and requirements, implementation, post-launch monitoring, product/ performance reporting, ongoing optimization.

+ Collaborates across Retail Health, MinuteClinic and the enterprise in identifying portfolio growth opportunities related to patient engagement and population health.

+ Works with key stakeholders to align on business value, problem statements, and consumer pain points that are strategic priorities.

+ Implements and monitors new products and processes from pilot through scale, including close collaboration and partnership with clinical and field teams.

+ Develops and delivers training, tools, data, and resources needed by key stakeholders for products to succeed.

+ Collaborates with IT/technical partners to define technical requirements.

+ Designs and performs data reporting/ analytics to inform decision-making across the product portfolio as well as ongoing management reporting.

+ Proactively identifies, synthesizes, and provides data-driven recommendations to optimize product performance and drive growth.

+ Develops high quality materials and leads discussions with relevant stakeholders and senior leadership to support product development, implementation, and status.

Required Qualifications

+ Experience using, designing in, or building in EPIC and/or foundational experience working in a primary care setting (or similar care delivery site) and baseline knowledge of practice operations and clinical workflows and/or clinical experience such as PA/NP/LVN/RN

+ 5+ years’ experience in process improvement, care delivery/healthcare, product development, operations, and/or systems development

+ 5+ years of demonstrated increasing responsibility in corporate or healthcare environments.

+ Experienced product owner/developer

+ Demonstrated ability to create business cases and related analytics.

+ Strong critical thinking skills and the ability to think and act independently in a fast-paced, evolving environment.

+ Ability to collaborate effectively across teams and influence stakeholders.

+ Highly skilled in using Excel, PowerPoint, and Outlook

+ Strong written and verbal communication skills

+ Must be willing to travel occasionally.

Preferred Qualifications

+ Experience with Healthy Planet, care management workflow, population health workflows and/or practice growth

+ Healthcare technology business development for innovative technology such as but not limited to remote patient monitoring.

+ Experience supporting or executing large-scale change management initiatives.

+ Demonstrates willingness to challenge the status quo and fostering innovation.

Education

+ Bachelor's and/or master’s degree

Pay Range

The typical pay range for this role is:

$75,400.00 - $165,954.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/26/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.