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A **Principal Consultant - ServiceNow Employee Experience** serves as the ServiceNow subject matter expert (SME) during the pre-sales stage by assisting Sales in the analysis and qualification of customer demand (opportunity), lead the scope of work calls, process leadership, product demonstrations and proposal creation for one or more strategic accounts. Is a technical and practical guide in the business value that may be achieved via implementation of solutions in ServiceNow Employee Experience that can communicate this value to customers via marketing initiatives or as part of the sales cycle and can lead the realization of business outcomes via product implementation.

Responsibilities

+ Be our guide in ServiceNow Employee Experience and support the team providing Process leadership, direction, recommendations based on his / her knowledge and experience.

+ Understand our client's business and technical problems addressed by automation and ServiceNow including key Industry regulations, business drivers, evolving business needs, security etc.

+ Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and virtually!

+ Preparation of work estimates, proposals, and statements of work.

+ Responding to Request for Information/Proposal documents.

+ Supporting Marketing events – user conferences, trade shows, webinars etc.

+ Create guiding content that can be published to show Thirdera’s expertise and differentiators in ServiceNow's Employee Experience (HRSD, LSD) practice area.

+ Staying current on competing analysis and understanding differentiators between the company and its competitors.

+ In conjunction with Sales Personnel and Professional Services, conduct transition briefing – communicate commitments, expectations etc. in preparation for deployment.

+ Lead successful delivery of projects in terms of scope, results, client happiness and the achievement of required business outcomes.

+ Create and maintain sales and implementation templates and collateral including, but not limited to: estimate templates, success stories, offering descriptions, workshop decks, seed stories, etc.

+ Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.

+ Assist with offering conceptualization, growth, and iteration.

+ Participate in practice-aligned marketing activities such as blogs, webinars, and events.

Required Experience and Certifications

+ Graduate in Computer Science, Electrical Engineer, or related degree

+ **Certification System Administrator**

+ **ServiceNow Presales Certification**

+ ITIL Foundations

+ Scrum Master Certified – Desired

+ **SN Certified Implementation Specialist CIS - HRSD or equivalent preferred**

+ 4+ years working with ServiceNow

+ **2+ years of experience working with HRSD or LSD**

Applications will be accepted until May 30, 2025.

The annual salary for this position is between $133,000 - $159,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

**Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

+ Medical/Dental/Vision/Life Insurance

+ Paid holidays plus Paid Time Off

+ 401(k) plan and contributions

+ Long-term/Short-term Disability

+ Paid Parental Leave

+ Employee Stock Purchase Plan

**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.