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Connecticut Careers Trainee (Administrative & Residual) (40 Hour)

Recruitment # 250512-2292AR-001

Location Hartford, CT

Date Opened 5/21/2025 08:00:00 AM

Salary $54,388 - $70,200/year

Job Type Open to the Public

Close Date 6/2/2025 11:59:00 PM

Go Back Apply View Benefits (https://www.jobapscloud.com/CT/jobs/?b=Benefits)

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+ Introduction

The State of Connecticut (http://ct.gov/) , Department of Revenue Services ( DRS (http://ct.gov/DRS) ), Operations Bureau, is currently recruiting for multiple anticipated openings for Connecticut Careers Trainees (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=2292AR&R1=undefined&R3=undefined) (CCT) with a target class of Revenue Agent 1 (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=6887AR&R1=undefined&R3=undefined) . This position is within the Collections Unit of the Collections and Accounts Receivable Management Division.

What We Can Offer You

+ Visit our new State Employee Benefits Overview (https://www.jobapscloud.com/CT/jobs/?b=Benefits) page!

+ Work at a Forbes-recognized company! Connecticut is proud to be featured on both America's Best Employers by State and Best Employers for New Grads in 2024. With our dynamic job market and commitment to fostering a thriving workforce, Connecticut stands out as a top destination for both seasoned professionals and fresh graduates seeking to launch their careers.

+ Professional growth and development opportuni ties

+ Opportunity to apply for Federal Public Service Loan Forgiveness

+ A healthy work/life balance (https://www.youtube.com/watch?v=y6n9M1Qd5fo) for all employees- including 13 State holidays

Position Highlights

+ The Connecticut Careers Trainee Program is for a minimum of 1 year to a maximum of 3 years and is based on a how long it will take the candidate to meet the experience and training requirements of Revenue Agent 1. During this training program the candidate will learn the duties of the position which primarily involve doing tax collection over the phone and other related activities.

+ These positions will be located in Hartford, and are full time, 40 hours per week, Monday through Friday. The hours are 8:00 AM to 4:30 PM with an alternative work schedule available after training is completed. The work is currently performed remotely.

+ Duties during the training period include, but are not limited to:

+ Logging into a phone system daily to take incoming calls to answer questions about bills, negotiating and setting up payment plan agreements;

+ Subsequently, review defaulted payment plan agreements to apply available collection tools to collect taxes from taxpayers through enforcement action;

+ Skip-tracing, placing liens and maintaining records in a collection case management system.

About Us

The mission of DRS is to instill public confidence in the integrity and fairness of tax collection; achieve the highest level of voluntary taxpayer compliance; continuously improve agency performance; contribute to the fiscal and economic well-being of the state; and provide a positive and professional workplace.

Selection Plan

FOR ASSISTANCE IN APPLYING:

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library (https://portal.ct.gov/das/home/services-for-state-employees/statewide-human-resources/applicant-reference-library?language=en\_US) for additional support throughout the recruitment process.

+ Prospective employees of the Department of Revenue Services will undergo a tax compliance check and criminal background check prior to an offer of employment being made.

+ Additionally, all employees of the Department of Revenue Services are prohibited from:

+ Engaging in the preparation of tax returns in exchange for financial compensation;

+ Working at a tax preparation service (either as an employee, contractor, subcontractor, self-employed individual or other designation); and

+ Working at an accounting firm or similar type of business with responsibility for the preparation of tax returns (either as an employee, contractor, subcontractor, self-employed individual or other designation).

+ Outside business interests and outside employment must also be disclosed prior to an offer of employment being extended.

In addition to checking of references and of the facts stated in the application, a thorough background investigation of each candidate will be conducted before persons are certified for appointment. Employment offers are contingent upon successful completion of a criminal background check, including being fingerprinted, State and Federal tax compliance checks. Eligibility to legally work in the United States will be determined as part of the application process.

BEFORE YOU APPLY:

+ Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.

+ Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.

+ Resume Policy: Per Public Act 21-69 (https://www.cga.ct.gov/2021/act/pa/pdf/2021PA-00069-R00SB-00056-PA.pdf) , resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.

+ Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.

+ Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing [email protected].

+ Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

+ Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

+ Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).

+ Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!

+ Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.

+ The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

+ Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE’RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Nicholas Naples at [email protected].

Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for mastering the skills necessary to satisfactorily complete the training program for a professional position.

EXAMPLES OF DUTIES

Duties during the training period include, but are not limited to:

+ Logging into a phone system daily to take incoming calls to answer questions about bills, negotiating and setting up payment plan agreements;

+ Subsequently, review defaulted payment plan agreements to apply available collection tools to collect taxes from taxpayers through enforcement action;

+ Skip-tracing, placing liens and maintaining records in a collection case management system.

KNOWLEDGE, SKILL AND ABILITY

+ Oral and written communication skills;

+ Ability to

+ acquire knowledge and skills required for the target classification;

+ understand, evaluate and solve problems by exercising judgement and logic;

+ read, interpret and understand written material;

+ perform basic arithmetical computations;

+ interpret charts, graphs and tables;

+ learn and reason;

+ establish and maintain cooperative relations with superiors, associates and general public;

+ utilize computer software.

MINIMUM QUALIFICATIONS

Candidates must be able to meet the experience and training requirements of the designated job class at the completion of the development program.

PREFERRED QUALIFICATIONS

+ Bachelor's degree or higher in Business Administration, Management, Marketing; Finance or a closely related field;

+ Experience working on the phone in a high-volume call center environment;

+ Experience negotiating over the phone;

+ Experience organizing and completing tasks in a timely manner on a computer system;

+ Experience communicating with diverse groups through oral and written communication;

+ Experience using new computer technology, including the Microsoft Office Suite;

+ Experience working effectively remotely.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online