• Client Services Representative

    Heath System Services (Niagara Falls, NY)


    Are you E.P.I.C?!

     

    At Health System Services, we live by our core values: Empathy, Passion, Integrity, and Commitment—and we want YOU to join our dynamic team! We’re hiring Client Services Representatives for three unique departments:

     

    + Facilities – If you like ensuring patients are comfortable and supported in skilled nursing facilities, this is for you.

    + Retail – If you love helping customers face-to-face, ensuring proper product fits combined with administrative work, you’ll thrive here.

    + CPAP Services – If you’re passionate about helping clients achieve their best sleep, we need you!

    + Outpatient Services – If you're someone who enjoys supporting patients after hospital or facility discharges, you might be a perfect fit.

     

    Each position plays a vital role in delivering top-notch care and customer service!

     

    What You’ll Do

     

    + Provide Excellent Service : Offer exceptional customer care via phone, email, or in-person interactions, addressing inquiries on durable medical equipment and supplies.

    + Educate Clients : Guide individuals on product usage, insurance coverage, and best practices—whether in facilities, a retail storefront, or for CPAP needs.

    + Coordinate and Collaborate : Work with internal teams, healthcare professionals, and insurance providers to ensure timely, compliant, and efficient service.

    + Manage Documentation : Use electronic medical record systems and follow company policies/protocols to maintain accurate, up-to-date records.

    + Ensure Compliance : Adhere to healthcare regulations, maintain product knowledge, and stay informed about new offerings in each department.

     

    What You Bring

     

    + Communication & Empathy : Strong interpersonal skills to connect with clients, answer questions, and resolve concerns effectively.

    + Team-Oriented Mindset : Willingness to collaborate across departments and support shared goals.

    + Adaptability & Drive : Eagerness to learn, grow, and navigate diverse tasks—from assisting walk-in customers to verifying insurance details.

    + Attention to Detail : Comfort with documentation, data entry, and managing multiple priorities in fast-paced environments.

    + Minimum Education : High School Diploma or GED required. (Associate or Bachelor’s degree preferred)

     

    What You Get - Benefits That Go Beyond the Basics

     

    + Comprehensive Health Coverage

    + Medical, Dental, and Vision insurance to keep you and your family well.

    + Future-Ready Retirement Plan

    + 401K with 3% company contribution after one year and 1,000 hours worked

    + Time to Recharge

    + Generous PTO, Vacation and 9 Paid Holidays

    + Extra Support When You Need It

    + Short Term Disability (optional) and Company-Paid Long-Term Disability

    + Free Confidential Employee Assistance Program

    + Education That Pays Off

    + Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs

    + Be Part of Something Bigger

    + Join an organization that values giving back through community programs

     

    Compensation

     

    + $18.00 - $24.00 per hour, depending on experience

     

    Location

     

    + Wheatfield, NY (Retail, Facilities, and CPAP)

    + Victor, NY (CPAP)