• Claims Support Coord

    Aflac (Shelton, CT)


    Claims Support Coord

     

    The Company: Aflac Columbus

    The Location:

    Shelton, CT, US, 6484

     

    The Division: PLADS

     

    Job Id: 7663

     

    Salary Range: $35,000 - $45,000

     

    Job Posting End Date: May 27th 2025

     

    We’ve Got You Under Our Wing

     

    We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

     

    Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

     

    Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

     

    Worker Designation – This role ishybrid.This means you will be expected to report to one of our Aflac offices located in Windsor, CT for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.

     

    What does it take to be successful at Aflac?

     

    • Acting with Integrity

    • Communicating Effectively

    • Pursuing Self-Development

    • Serving Customers

    • Supporting Change

    • Supporting Organizational Goals

    • Working with Diverse Populations

     

    What does it take to be successful in this role?

     

    • Effective communication skills – written, verbal, facilitation of strong working relationships.

    • Must be able to demonstrate knowledge of Microsoft Office applications.

    • Problem solving and decision-making skills.

    • Strong organizational skills.

    • Excellent interpersonal skills.

    • Ability to work in a team environment.

    • Ability to meet or exceed Performance Competencies.

    • Current knowledge of the absence management industry a plus.

     

    Education & Experience Required

     

    + High School Diploma or Equivalent

    + 2 - 4 years of related experience

     

    Or an equivalent combination of education and experience

     

    Education & Experience Required

     

    + State of Connecticut Resident

    Principal Duties & Responsibilities

    • Assists claims team partners by leveraging systems and documented processes to complete the initial eligibility verification on all new claims filed.

    • Maintains ownership of client specific email box to ensure timely processing of incoming mail and the creation of new claims as needed.

    • Researches outstanding items to resolution.

    • Prints and mails communications as needed.

    • Builds effective working relationships with internal partner teams.

    • Reviews daily and weekly reports to ensure accuracy of assigned work items.

    • Remains current on customer service policies and procedures.

    • Prioritizes multiple tasks and works independently to some degree.

    • Supports management with special projects as necessary.

    • Performs other duties as assigned.

     

    Total Rewards

     

    This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting. Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $35,000 to $45,000.

     

    In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.