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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Primary Function/General Purpose of Position

_The Clinic Supervisor (Non-Clinical) is responsible for overseeing the day-to-day operations of a healthcare clinic, ensuring the facility runs efficiently and effectively. This role is primarily administrative and focuses on managing staff, coordinating schedules, overseeing patient flow, handling operational tasks, and ensuring compliance with regulatory standards. This role does not provide direct patient care or require clinical certifications._

**Essential Job Functions** _:_

+ _Oversee the clinic's day-to-day operations, including managing patient check-in/check-out processes, maintaining inventory of medical supplies, and ensuring the clinic's environment is clean and well-organized_

+ _Creates and maintain staff work schedules and ensure optimal staffing across functional areas within clinic_

+ _Responsible for teams performance by conducting staff check-in’s, executing initial and regular training, and addressing staff concerns._

+ _Track and report on key operational metrics, such as patient satisfaction, wait times, and staff performance. Prepare reports for leadership as needed._

+ _Ensures compliance with regulatory standards by delivery of programs, processes and policies established by clinical quality team_

+ _Serve as the point of contact for patients and their families, addressing concerns, complaints, and inquiries with professionalism and care. Foster a positive and welcoming environment for all clinic visitors._

+ _Addressing staff concerns promptly and promotes teamwork and a positive environment_

+ _Participates in interviews for all clinic roles with the exception of providers_

+ _May perform non-clinical frontline duties such as (but not limited to) patient registration, insurance verification, and billing._

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

_BLS Basic Life Support – (required, within 90 days of hire)_

Education

_High School Diploma or GED (required)_

Work Experience

_2 years experience in healthcare setting (required)_

_1 year experience in supervisory/leadership role (_ _preferred_ _)_

Training

_EPIC Electronic Health Record (preferred)_

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]