• Field Service Technician

    Actalent (Columbus, OH)


    Job Title: Field Service TechnicianJob Description

     

    Join a dynamic team as a Field Service Technician, where you will play a crucial role in providing on-site technical assistance to customers across diverse industries. Your expertise will be instrumental in pre-design inspections, pre-installation planning, post-installation commissioning, and ongoing preventive maintenance. This position offers the opportunity to work with cutting-edge surface heaters, temperature controllers, and insulators, ensuring optimal performance and customer satisfaction.

    Responsibilities

    + Schedule field service calls and arrange travel plans to meet company and customer objectives.

    + Install, commission, and verify the performance of products and solutions at the customer's site.

    + Troubleshoot existing equipment to ensure proper operation and customer satisfaction.

    + Provide customer on-site training and support.

    + Perform preventative maintenance on systems per the service agreement.

    + Provide feedback to engineering and sales management regarding actions taken on each customer visit.

    + Assist with new bid installation, drawing, and measure project reviews.

    + Assist sales and application engineering with approval process or revisions as needed.

    + Coordinate inventory and orders for spare parts and products with sales coordinators.

    + Provide technical support to customers over the phone and via email/chat.

    + Participate in joint sales calls with account managers or application engineers.

    + Provide RMA or Customer Feedback reports for issues found in the field.

    + Maintain clean and safe environments for associates, customers, and other contractors when on-site.

    + Follow and maintain all safety and documentation requirements when on customer sites.

    Essential Skills

    + High School Diploma required in Electrical or Mechanical.

    + Experience with customer interfacing.

    + Experience with measurement tools and small hand/power tools.

    + Ability to read and interpret blueprints and wiring schematics.

    Additional Skills & Qualifications

    + Experience related to electrical heating products and temperature controllers is a plus.

    + Associates or Bachelor's degree in Electrical or Mechanical is a plus.

    + 2 or more years of experience in a field service role is desired.

    Work Environment

    Work with a medium-sized manufacturing company at their Columbus headquarters. The role involves providing on-site technical assistance to customers in a variety of industries and environments. Expect to travel up to 50% of the time and adhere to safety standards, ensuring a clean and secure environment for all involved.

    Pay and Benefits

    The pay range for this position is $21.63 - $32.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Columbus,OH.

     

    Application Deadline

     

    This position is anticipated to close on May 23, 2025.

    About Actalent

    Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.