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Description

TEKsystems is looking for a desktop support tech who has 3-5 year's experience providing hands-on / in -person technical support

Utilize Service Now and Power BI reports to monitor IT asset health and identify lost or missing assets.

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Monitor physical inventory in the stock rooms and warehouses to ensure sufficient inventory of desktops, laptops, and accessories are available. Prepare shipments to remote sites as needed. Track shipments to ensure successful delivery as well as keeping customer updated on shipment status.

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Assist with asset issues that escalate beyond the status of incident. Coordinate with the appropriate team members to troubleshoot and resolve issues.

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Schedule and coordinate warranty work for desktop and laptops. Prepare out of date desktops and laptops for recycling. Perform work in support of the lifecycle process for the end user technology assets.

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Receive incoming IT equipment from vendors; prepare and ship IT equipment to ONE Gas locations.

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Perform basic application and infrastructure monitoring functions.

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Create and route basic Service Now Incident tickets to appropriate IT teams and resolve/close IT tickets as they are completed.

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Triage and diagnose end user technology issues.

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Assist on facilities projects that require infrastructure technology.

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Assist other IT teams in support of their projects in the field that include networking technology.

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Complete administrative level support duties. Collaborate with other IT teams.

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Perform imaging tasks for new and/or restored desktops and laptops.

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Regular and reliable attendance is required in performance of job.

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Employee may be required to perform additional duties as assigned.

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Applicable driver's license

Working knowledge relative to:

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Computer hardware

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Awareness of Networking

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Communications

Working knowledge with current infrastructure technologies and the ability to understand and support the following as required by position:

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Desktop/laptop hardware, operating systems, and Office suite

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IP networking

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Event monitoring, logging, and data collection techniques

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Virtualization Technologies

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Windows desktop operating system

Working knowledge of current infrastructure technologies and the ability to understand and support the following as required by position:

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Windows servers

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Linux Operating systems

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CISCO switching and routing

Ability to interact with client calls, provide customer service, and respond to IT requests. An understanding of incident and event handling, escalation, Business IT Automation, and ticketing systems such as Service Now.

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Experience with the application of math and algebra.

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Demonstrated ability working with data reporting tools such as Excel.

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Ability to identify, research, and analyze system hardware problems and perform system evaluations.

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Demonstrated ability to interact, guide, and communicate effectively with all stakeholders.

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Demonstrated ability to read and write fluently in English.

Skills

Desktop, Windows 10, Active directory, Troubleshooting, Support, Customer service

Top Skills Details

Desktop,Windows 10,Active directory,Troubleshooting

Additional Skills & Qualifications

Travel in Kansas area

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $18.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Overland Park,KS.

Application Deadline

This position is anticipated to close on May 23, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.