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Description

We’re seeking a motivated Desktop Support Analyst to join our hybrid IT team in Lake Oswego, Oregon. While we welcome candidates at various levels--from established mid-level professionals to seasoned sr. analysts--we are especially interested in those with proven experience functioning in a lead role on a desktop support team, with the ability to mentor and guide colleagues. If you thrive on solving complex technical issues, enjoy working collaboratively, and have a passion for improving user experience and support operations, we encourage you to apply.

The Desktop Support Analyst provides advanced technical support for the desktop computing environment at OCP. Responsibilities include troubleshooting hardware and software issues, managing the full workstation lifecycle, and supporting a mix of Mac and Windows environments. The role also includes responsibility for patch management, upgrades, maintaining antivirus policy and compliance and user account provisioning.

At the Sr level, this role is also responsible for leading the efforts for end-user focused activities and mentoring other analysts.

Both Mid and Sr levels:

Service Desk: Maintain and oversee the Service Desk ticketing system, including triage and escalation, end-user communication, knowledgebase articles, and documentation.

Workstation Lifecycle: Maintain asset inventory database, evaluate departmental workstation needs, recommend future upgrades and purchases, and help oversee deployment of new machines.

Software Packaging and Automation: Improve and maintain the packaging and automation of workstation software installation using Jamf and Microsoft Intune.

Patch Management: Workstation patching and updates, including Windows Updates, application patches, and version upgrades.

User Lifecycle: Manage account creation, user creation, group memberships, permissions, including Active Directory, Office 365 mailboxes, 2FA configurations, and other identity systems.

Data Access: Manage access to data, including SharePoint, OneDrive, ACLs, file and share permissions.

Endpoint Security Policy Management: Responsible for security policies, configurations, and compliance on all managed endpoint devices.

Documentation: Author and maintain documentation of configurations and troubleshooting procedures for the Service Desk Knowledgebase and custom solutions.

End User Support: Communicate technological information to users in a friendly and respectful manner.

On-call rotation: Participate in an on-call rotation for after-hours emergency support.

Server support: Assist engineers in building and maintaining server systems when necessary.

Sr level: In addition to the above:

Leading and Mentoring: Lead complex support initiatives and end-user related projects: guide and strategize end-user experience standards with technology; mentor and train other analysts, promote knowledge sharing and best practices.

Skills

Troubleshooting, Customer service, Active directory, Help desk, macintosh, Hardware, Desktop, Deployment, Help desk support, jamf, intune

Top Skills Details

Troubleshooting,Customer service,Active directory,Help desk,macintosh,Hardware

Additional Skills & Qualifications

Mid-Level Role - Minimum Qualifications

5+ years of experience providing high-level technical support experience with Windows and Mac desktop operating systems.

High-level experience with Jamf, Microsoft Intune, Powershell, Apple Script, Bash scripting, batch files, Office 365, Active Directory domain services, Okta, iOS, Android, and enterprise-level deployment tools and troubleshooting.

Strong planning, documentation, time management, project management, and leadership skills

Proven ability to work independently and collaboratively

Relevant certifications are highly desired

Mid-Level Role - Preferred Qualifications

Bachelor's degree in IT or a related field

Certifications such as CompTIA A+/Network+, Microsoft MDAA, Jamf, etc.

Sr -Level Role - Minimum Qualifications (in addition to the above)

8+ years of experience in desktop support roles

Proven ability to mentor colleagues, guide day-to-day support operations, and contribute to team development

Proven experience as a technical escalation point and/or project lead

Expertise in automation, deployment tools, and cross-platform support

Experience Level

Expert Level

Pay and Benefits

The pay range for this position is $65000.00 - $75000.00/yr.

OCP has an outstanding benefits package to care for our employees and their families, including:

- Medical insurance with a zero deductible and 90 percent premium coverage for employees and eligible dependents

- Dental, vision, flexible spending, and life/long-term disability plans

- 403(b) retirement plan with employer contributions

- Generous paid time off, in addition to 12-14 paid holidays annually

Workplace Type

This is a hybrid position in Lake Oswego,OR.

Application Deadline

This position is anticipated to close on May 23, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.