"Alerted.org

Non-Technical Frontline Support Specialist 1414908 * Hourly pay: $18/hr * Worksite: Electronics Testing and Measurement Company (Colorado Springs, CO 80907 - Onsite) * W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL * 40 hours/week, 24 Month Assignment A leading technology company seeks a Non-Technical Frontline Support Specialist. The ideal candidate will provide identification services and non-technical care contact center services by providing day-to-day oversight of the services operations and management of contractor employee performance. The company offers a family-oriented culture and environment! Non-Technical Frontline Support Specialist Responsibilities: * Answer incoming phone calls, create appropriate case records, and solve or route to the appropriate teams. Process off-line (non-voice) customer request cases to respond to customer requests or re-route to appropriate teams. * Monitor voicemail and return calls within 24 business hours. * Create and process Salesforce Service Console Cases for all our customer interactions, following established procedures and training. * Provide non-technical assistance to customers for replacement part selections based on the customer's troubleshooting determination. * Assist the customer contact centers and parts organization teams with advisory notes using existing guidance and published technical documents. * Provide high-quality customer service to our customers while meeting monthly service levels. Non-Technical Frontline Support Specialist Qualifications: * Basic computer skills - Microsoft Office. * Customer service skills. * Office, Outlook, Word, and Salesforce are a plus. * Familiarity with instruments is a plus. * This position deals with U.S. Sensitive Customer/Account information and requires a U.S. person. Shift: * Monday to Friday from 08:00 AM to 04:30 PM.