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Summary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a SUPV IT SPECIALIST (CUSTSPT), Position Description Number D1534P01 and is part of the ID 124 Communications Flight, National Guard. CONCURRENT WITH AGR ANNOUNCEMENT #25-36 THIS POSITION IS PERMANENT Responsibilities (1) Responsible for direct supervision of information technology personnel. The overall difficulty and complexity of the basic work most typical of the organization directed is GS-11. Assigns, directs, and reviews work, determines work methods and procedures, establishes standards of performance, and makes formal appraisals of subordinates' work. Prepares requests for filling vacancies, and selects or participates in the selection of employees from certified eligible applicants. Manages assigned personnel availability and approves leave requests. Formulates training programs for subordinates and conducts informal training to broaden employee skills. Recommends promotions, reassignments, performance awards, and disciplinary actions. Resolves formal grievances. Supports agency and OPM personnel programs to include merit promotion, position management, position classification, equal employment opportunity, employee management relations, etc. 2) Provides oversight and is responsible for all personnel in the Information Systems Branch and their accomplishment of a wide range of programs to include the Network Control Center and the Wing Information Assurance office. 3) Provides oversight for the Communications Security (COMSEC) account for the Wing and subordinate units. Ensure that the COMSEC Responsible Officers comply with Air Force, National Guard, State, Federal Laws and applicable regulations. Acts as the sole point of contact to the Wing Commander concerning the Wing COMSEC posture. 4) Provides a staff level function by overseeing and managing NCC level customer support. Ensures effective control of network requirements by providing a central point of contact for actions to include resolving resource conflicts, assisting system users, reviewing outstanding requirements, assessing and validating priorities, and providing solution advice to customer problems. Notifies Communications Flight Chief of outstanding network problems. 5) Ensures the coordination, development and implementation of a number of user and customer oriented training programs for computer and software systems, programs, and procedures. 6) Provides general guidance and broadly defined objectives, as to scope and priorities of projects and requirements in the branch. Determine time frames and possible shifts in branch personnel assignments to meet objectives. Guidelines available for reference include Air Force, Major Command, National Guard Bureau, State and local regulations and directives. Incumbent's performance is evaluated for efficiency and compliance with policies and procedures. Results achieved by the unit as reflected in reports, inspections, observations and measurements are evaluated by the flight supervisor for compliance with policies, procedures and mission requirements. 7) Consults with and provides advice to planning and implementation function on relevant issues. 8) Ensures deployment readiness of section personnel, equipment, and supplies. Plan for deployment/contingency support. 9) Prepares and maintains files and publications in accordance with current directives to include both paper and electronic media. 10) Coordinates with higher headquarters elements, Program Management Offices, Specific System/Hardware Support Elements, original equipment manufacturer vendors and vendor contracted support facilities for issue resolution. Research includes using various means and media to obtain needed information to accomplish the task. May require the use of various stand alone or on-line methodologies to obtain needed information. 11) Exercises continuing responsibility for safety conditions, procedures, and work practices employed within the community. Provides work force guidance on safety matters and ensures safe work practices are utilized. Ensures periodic inspections of areas are performed and immediate action is taken to correct unsafe conditions. 12) Manages work center supply functions such as ordering and receiving of equipment, supplies, bench stock, logistics products, historical records, Test Measurement and Diagnostic Equipment. Maintains or otherwise has available required standard base supply system and commercial documents to monitor ordering, turn-in and/or on-hand status of required items. 13) Provides input to and coordinate on relevant support agreements that require section support to make sure they correctly identify products and services needed. 14) Maintains knowledge of emerging technologies, reviews technical periodicals, publications, commercial standards, and attends seminars. 15) Develops, implements, and maintains work center training programs. Plans and schedules tasks and training activities for drill status guard members. Oversees and conducts on-the-job training for personnel. May require the use of a directed automated training documentation system. 16) Performs other duties as assigned. Requirements Conditions of Employment Qualifications Military Grades: E7 to E8 THE FOLLOWING QUALIFICATIONS MUST BE REPRESENTED BY THE CONTENTS OF YOUR RESUME. To ensure full credit is given for the qualification requirements listed below we suggest using the USAJobs resume builder. IF YOU USE YOUR OWN RESUME PLEASE ENSURE THAT YOU INCLUDE THE BEGINNING AND ENDING DATES (MONTH AND YEAR) FOR ALL JOBS LISTED IN YOUR RESUME. Verbiage displayed on your resume or application must contain your own words. You may refer to position descriptions, i.e. the general and specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received in verbatim will not be considered. In your resume you will need to address the general and specialized experience listed below. Please use as much detail as needed, giving dates (months and years) of the experience, position title and how the experience was gained. This information is needed to determine if you are qualified for the position. GENERAL EXPERIENCE: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. SPECIALIZED EXPERIENCE: Must have at least one year of specialized experiences at the GS-11 level or the equivalent which provides knowledge and/or experience includes experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. Experience in managing the function of the work to be performed. Experience which includes leading, directing and assigning work of personnel. Education may be used to substitute specialized experience: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Education There are no additional educational requirements for this position. Education may be used to substitute specialized experience: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. **If you are using Education to qualify for this position, you must provide transcripts or other documentation to support your educational claims. Additional Information CONCURRENT WITH AGR ANNOUNCEMENT #25-36 MORE THAN ONE SELECTION MAY BE MADE FROM THIS ANNOUNCEMENT IF ADDITIONAL IDENTICAL VACANCIES IN THE SAME TITLE, SERIES, GRADE AND UNIT OCCUR. THE EFFECTIVE/START DATE FOR THIS POSITION WILL BE IAW THE SECRETARY OF DEFENSE GUIDANCE ON THE TITLE 32 DUAL STATUS MILITARY TECHNICIAN HIRING FREEZE EXEMPTION DATED 29 MARCH 2025. If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (Register | Selective Service System : Selective Service System (sss.gov)).