"Alerted.org

Team Lead - Patient Access Dept

MercyOne

1 Positions

ID: TRHEUS00583756MERCYO

Posted On 04/18/2025

Refreshed On 05/19/2025

Job Overview

Employment Type:

Full time

Shift:

Day Shift

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, home health care, orthopedics, retail pharmacies, palliative care, and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.

In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet® hospital four consecutive times - the nation's most prestigious award for nursing excellence.

Want to learn more about MercyOne Dubuque? Click here: Find a Location Dubuque, Iowa (IA), MercyOne Dubuque

Join the MercyOne Family! We are looking to hire a Team Lead - Patient Access Dept!

As a Team Lead - Patient Access at MercyOne, you will be responsible for assisting the Director in managing daily operations within the assigned Ministry Organization’s (MO) Patient Access Department. Provides staff training, coaching and support; issue identification, assessment and resolution; and technical support within the assigned work environment to achieve desired outcomes and compliance with Trinity Heath policies/procedures and standards. Provides input in hiring/firing decisions as well as performance appraisals. May perform quality reviews and analysis to support internal controls, monitor employee performance and assist in staff development, retention and selection.

Schedule:

+ Full Time 40hrs a week, flexible schedule, some holiday and weekend rotation.

General Requirements:

+ Customer service background is required. Working knowledge of computer operations and electronic interfaces is required. Formal software course training is preferred.

+ Must be comfortable operating in a collaborative, shared leadership environment.

+ Must be able to independently set and organize own work priorities for self and for the assigned team, and successfully adapt to new priorities as part of a changing environment. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

+ Maintains current knowledge of patient accounting processes and systems, regulatory and 3rd party payer issues and requirements.

+ Ability to communicate and work with patients, physicians, associates, MO, CO and SSC leadership, multiple direct patient care providers and others to expedite the patient accounting process. Strong communication skills (verbal and written) in dealing with trainees, associates, and internal/external customers.

+ Effective critical thinking, problem solving and decision-making skills. Strong quantitative and analytical abilities to process and display data.

+ Ability to handle heavy workloads and short deadlines in a positive manner. Adapts quickly to changing conditions, assimilating new processes into job functions and taking ownership.

+ Must possess the ability to comply with Trinity Health policies and procedures. ​​

Education:

+ Must possess a demonstrated knowledge of patient access functions with attention to Billing & Following, Customer Service, Patient Access, Denial Management, Quality Assurance & Training, and/or Payment Posting. Associate’s degree in business/management, Healthcare Administration, or other Healthcare discipline preferred. Two or more years of current patient accounting experience with documentation of process success may substitute for education. ​

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers (https://www.mercyone.org/careers/) to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Visit MercyOne on LinkedIn (https://www.linkedin.com/company/saint-alphonsus-health-system/) , Facebook (https://www.facebook.com/SaintAlphonsus/) , Instagram (https://instagram.com/saintalphonsus?utm\_source=ig\_profile\_share&igshid=1ecujfk63xezr) , YouTube (https://www.youtube.com/channel/UCFgYXHlHzYPLDjozyU03WGA) , and Twitter (https://twitter.com/SaintAlsHealth) !

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Primary Contact

1682448195899

Jessica Schleuning

Talent Acquisition Partners, Human Resources

563-589-9671

Phone

Phone

Phone

563-589-9673

Fax

[email protected]

Email

True

True

True

Job Details

Categories

Health Care

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1154

Job REQ #

TRHEUS00583756MERCYONEENUS

\# Positions

1

Start Date

20250418

End Date

20250620

Featured Job

TH Ad

TH Comments

Similar Jobs

Licensed Mental Health Therapist (LMHC, LISW, LMFT

Medical Associates

Direct Support Professional

Hillcrest Family Services

Therapist

Hillcrest Family Services

Optometrist - Competitive Base Compensation + Rel

Medical Associates

Direct Support Professional (PRN)

Hillcrest Family Services

Occupational Therapist-Inpatient

UnityPoint Health Finley Hospital

Full-time Dentist

Crescent Community Health Center

Part-time Dentist

Crescent Community Health Center

Urology Physician - Finley Hospital Dubuque, IA

UnityPoint Health Finley Hospital

Interventional Cardiology - Physician - Dubuque, I

UnityPoint Health Finley Hospital

Share this Job

MercyOne

About the Company

MercyOne Dubuque/Dyersville Medical Center is a not-for-profit Catholic hospital serving the tri-state area of Iowa, Illinois and Wisconsin since 1879. MercyOne – Dubuque has 263 beds while MercyOne – Dyersville is a critical access hospital with 25 beds and a 40-bed nursing home.

MercyOne offers a full range of acute care services, including invasive cardiology and open-heart surgery, Level II trauma center, Level II regional neonatal intensive care unit, general and orthopedic surgery, psychiatric services and inpatient physical rehabilitation. MercyOne also operates two hospital-based skilled nursing units, extensive outpatient rehabilitation services, home health care, retail pharmacy and a wide range of outpatient, community and business services. MercyOne’s 1,500 full- and part-time employees and medical staff of 230 care for more than 56,000 inpatients and outpatients each year.

The hospital is accredited by The Joint Commission and achieved Magnet designation, the gold standard of patient care, in 2004 and was redesignated a Magnet hospital for the fourth time in 2019.

MercyOne Dubuque/Dyersville Medical Center is a ministry organization of Trinity Health based in Novi, Michigan. MercyOne is an organization that values and encourages diversity. To learn more about MercyOne and opportunities for employment, please see the postings listed on this site or visit our website mercyone.org.