• Customer Service Representative

    Access Dubuque (Dubuque, IA)


    Customer Service Representative

    Cottingham & Butler/ SISCO

    1 Positions

    ID: 4614341008

    Posted On 04/02/2025

     

    Refreshed On 05/03/2025

    Job Overview

    **SISCO,** a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. Our company thrives on driven, ambitious individuals like you.

     

    We are seeking driven, energetic, and customer focused candidates for our Service Representative position. We pride ourselves on putting the customer first and finding ways to improve our business. Above all else, we are committed to fostering an open-door culture where the opinions and suggestions of our team members are valued and appreciated.

     

    Our Service Center is open Monday –Thursday 7 am to 7 pm and Friday 7 am to 5 pm.

    Essential Functions:

    + Answer customer inquiries on benefits plans

    + Process Medical/Dental Claims

    + Ability to learn/retain large amounts of technical information

    + Navigate multiple record keeping systems

    What We're Looking For:

    + Strong communication (verbal and written) skills

    + The ability to multi-task and have great attention to detail

    + Ability to work with customers of diverse background and dispositions

    + Preferred Licensed in Life and Health, or obtain within 180 days of employment (paid study time)

    Experience

    + Prior customer service experience

    + Medical or call center experience is a plus

    **Full-Time Benefits -** _Most benefits start day 1_

    + Medical, Dental, Vision Insurance

    + Flex Spending or HSA

    + 401(k) with company match

    + Profit-Sharing/Defined Contribution (1-year waiting period)

    + PTO/Paid Holidays

    + Company-paid ST and LT Disability

    + Maternity Leave/Parental Leave

    + Subsidized Parking

    + Company-paid Term Life/Accidental Death Insurance

    About SISCO:

    SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.

     

    For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at www.siscobenefits.com

     

    Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn (https://www.linkedin.com/company/cottingham-&-butler/) | Facebook (http://www.facebook.com/cottinghambutler)

     

    Primary Contact

     

    12213

     

    Human Resources

     

    ,

     

    563-587-5104

     

    Phone

     

    Phone

     

    Phone

     

    563-587-5922

     

    Fax

     

    [email protected]

     

    Email

     

    True

     

    False

     

    True

    Job Details

    Categories

     

    Customer Service

     

    Health Care

     

    Insurance

     

    Location

     

    Dubuque, IA

     

    Job Type

     

    Employee

     

    Full/Part

     

    Full Time

     

    Company ID

     

    943

     

    Job REQ #

     

    4614341008

    \# Positions

    1

     

    Start Date

     

    20250402

     

    End Date

     

    20250620

     

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    Cottingham & Butler/ SISCO

     

    About the Company

    ABOUT THE COTTINGHAM & BUTLER COMPANIES

    Cottingham & Butler is one of the largest insurance brokers in the U.S. with over 1,200 employees dedicated to providing our clients with advice and insurance products to manage the risks they face. Better Every Day. That's our promise to our employees and our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, endless opportunities for our employees, and a growth track record that continues to outperform the industry.