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Account Manager - Expedited - Days

Hirschbach Motor Lines, Inc.

1 Positions

ID: job_20250507185447_A

Posted On 05/07/2025

Job Overview

The Expedited Operations Specialist plays a critical role in managing the execution of time-sensitive freight across expedited lanes. Responsible for overseeing a designated driver board, this position ensures seamless load coordination, proactive problem-solving, and timely execution in a fast-paced environment. Expedited freight demands near-constant engagement, contingency planning, and real-time decision-making to prevent costly delays. The role regularly encounters urgent disruptions—from mechanical breakdowns to last-minute cancellations—and must act quickly to resolve issues and keep freight moving. Success in this role requires strong operational judgment, adaptability, and a willingness to “wear many hats” in a 24/7 logistics setting.

Schedule Options: 4x4. 5x5, or 7x7 from 6:00am - 6:00pm

Key Responsibilities

+ Manage a designated expedited driver board, overseeing load planning, execution, and communication.

+ Proactively identify freight opportunities under tight timelines.

+ Collaborate with planning and dispatch teams to secure viable freight that meets expedited standards.

+ Build and manage multi-driver relay plans on long-haul lanes.

+ Respond to mid-route service disruptions with rapid, effective solutions.

+ Maintain accurate system records, including driver and freight data.

+ Monitor driver performance and lane operations, escalating freight needs as appropriate.

+ Maintain high-frequency communication with drivers to ensure load integrity.

+ Strategically minimize deadhead while balancing freight coverage needs.

+ Flex across planning, dispatching, and recovery functions as needed.

+ Full responsibility for both dispatching and planning functions.

+ Manages up to 30 drivers and/or two lanes.

+ Plans routes, identifies freight opportunities, and manages the planning side of daily operations.

+ Coordinates multi-driver relays and ensures effective execution of all scheduled loads.

+ Makes independent decisions regarding freight coverage, proactively adjusting lanes and driver assignments as needed.

+ Responds to mid-route disruptions using sound judgment to minimize delays and uphold service expectations.

+ Collaborates with senior team members on higher-level planning and recovery strategies when needed.

+ Significant ownership of both dispatching and planning, requiring the ability to manage high-volume lanes and make autonomous operational decisions.

Education and Experience

+ High school diploma or equivalent required; Bachelor’s degree in Business, Supply Chain, Logistics, or related field preferred.

+ 2-3 years of experience required, including hands-on responsibility for both dispatching and planning

+ Prior experience in expedited or fast-paced logistics environments strongly preferred.

+ Strong multitasking, communication, and critical thinking skills required.

+ Proficiency with logistics systems, Microsoft Excel, and dispatch platforms.

+ Demonstrated ability to operate independently with urgency and sound judgment required.

•​​​​Pay & Benefits:

+ Opportunities to earn bonus incentives!

+ Full comprehensive benefits plan, includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections!

+ 120 hours of PTO on your first day!

+ 160 hours of work from home after 6 months!

+ 401(K)

Company Overview

Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.

With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.

Primary Contact

1722873707420

Katie Ruden

Talent Acquisition Partner,

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Clerical/Office Administration

Transportation

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Pay/Salary

0 - 0

Company ID

1072

Job REQ #

job_20250507185447_AWM8Z5Y1LMQ9PBNQ

\# Positions

1

Start Date

20250507

End Date

20250620

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Hirschbach Motor Lines, Inc.

About the Company

Hirschbach Motor Lines is a refrigerated carrier established in 1935. Proudly family owned, Hirschbach's refrigerated fleet is among the newest, most fuel efficient, and environmentally friendly in the trucking industry. We specialize in delivering fresh and frozen products across the United States along with offering experience in handling dry goods. Hirschbach is a company built on strong relationships with our family of customers, drivers, employees, vendors, and partner carries. We welcome you to join our family!