• Junior AV Technician

    Arena Technical Resources, LLC (Rockville, MD)


    Junior AV Technician

     

    Job ID: ATR 17507

    Job Description

    Job Title: Junior AV Technician

     

    Job Location: Onsite Rockville, Maryland

     

    Eligibility/Clearance:Secret Clearancerequired, this opportunity

     

    supports a government contract

    Job Description:

    We are seeking a JuniorAudio Visual (AV) Technicianto support Nuclear

     

    Regulatory Commission’s(NRC)Conference Rooms. The AV technician will

     

    provideTier 1andTier 2 supportfor unclassified enterprise

     

    audiovisual systems and shall be responsible for providing customer

     

    support for enterprise users of all levels. General tasks include setup,

     

    configuration, testing, troubleshooting, diagnosis, escalation, and

     

    reporting to ensure resolution is achieved. Comfortable working in a

     

    fast-paced environment while remaining calm/clear headed to prioritize

     

    requests while troubleshooting and addressing issues in a high-pressure

     

    situation. Must be comfortable responding to user requests and

     

    communicate with all levels within the NRC organization.

    Responsibilities (include but are not limited to):

    - Set up, test, and calibrate equipment and devices as required to

     

    produce a fully functionalAV system; this includesvideo displays,

     

    display systems, screens, cameras, switchers, scalers, processors,

     

    transmitters, receivers, interfaces, microphones, mixers,

     

    amplifiers, controls, and other active and passive devices

     

    - Developing reports from After Action Reviews, Customer interactions,

     

    and ad hoc incident reporting

     

    - Preventive maintenance checks and its subsequent report

     

    - Support end users during presentations as needed.

     

    - Work incidents from the work ticket queue and use established work

     

    ticketing system for receiving, tracking and closing support

     

    requests

    Requirements:

    Required Certifications:

    - Minimum of one (1)video conferencing platform certification(e.g.

     

    Polycom and Cisco)

     

    - Minimum of one (1)control system platform certification(e.g. AMX,

     

    Crestron, Extron)

    Required Knowledge/Experience:

    - Strong verbal and written communication skills

     

    - Must processCrestron CertificationsinToolboxand DMC-4K-T/E. P201

     

    a plus should have familiarity with Crestron NVX, and Fusion

     

    - Ability to correct malfunctions by testing, analyzing, and restoring

     

    A/V systems to full capacity

     

    - Knowledge of audiovisual software commonly used in a professional

     

    environment

     

    - Ability to train end users in web, audio, and video teleconferencing

     

    - Familiar with basic Internet Protocol (IP) network administration

     

    - Familiar with meeting room facilities design

     

    - Ability to provide consultation and technical advice in the area of

     

    meeting management

     

    - Knowledge of bridge and conference service data management

     

    - Must be able to pass an NRC background check for IT level 1 Badging

    Education:

    - Bachelor's degree and one (1) to two (2) years of experience

     

    providing A/V services OR four (4) years of experience providing A/V

     

    services

     

    Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer

     

    (EOE) who will provide equal employment opportunity to employees and

     

    applicants for employment without regard to race, ethnicity, religion,

     

    color, sex, pregnancy, national origin, age, veteran status, ancestry,

     

    sexual orientation, gender identity or expression, marital status,

     

    family structure, genetic information, or mental or physical disability

     

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