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NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

As a Health Services Supervisor at Universal Studios Hollywood, you will be an integral part of the team dedicated to ensuring the health and safety of our guests, team members and vendor partners.  Your role, alongside the other team supervisor and manager, is to lead our team of nurses, emergency medical technicians, and paramedics. They are responsible for delivering exceptional guest service through compassionate and prompt first aid care to our guests, as well as preventive and post-injury occupational health care to our team members.  You will also be involved in supporting occupational health initiatives and collaborating with various departments to maintain a safe work environment and drive continuous process improvement for delivery of health services to the guests and Team Members at Universal Studios Hollywood.  As the Supervisor, you will also play a key role in emergency situations, responding to and supporting your team in the field and collaborating with other internal and external business partners in incident response coordination and recovery after emergency incidents.

Responsibilities:

+ Team Leadership: Provide leadership and support to a team of medical professionals who deliver prompt and effective first aid and medical care to guests and team members of the theme park and entertainment complex.

+ Support Occupational Health Services: Assist EHS in the implementation and management of occupational health programs, ensuring compliance with health and safety regulations.

+ Collaborate with Departments: Work closely with Park Operations, Security, Human Resources, and a variety of other departments to ensure seamless health services integration.

+ Emergency Response: Participate in emergency response activities, coordinating with business partners and external agency response organizations following established protocols.

+ Record-Keeping and Reporting: Maintain accurate medical records, incident reports, and other documentation. Track and report health services statistics to management using management systems and tools for record-keeping and reporting.  Conduct regular reviews of records for accuracy, identify gaps, and develop and implement processes for continuous improvement.

+ Training and Development: Assist in developing and delivering training programs for team members to enhance their skills and knowledge in health services.

+ Policy & Procedure Development: Assist with developing, implementing, and reviewing protocols, SOPs, and health policies to ensure regulatory compliance and operational efficiency. Stay updated on regulatory changes and translate them into practical updates to department operations.

+ Technology & Systems Support: Train team members on health-related software and platforms used for case management, reporting, and scheduling. Evaluate and recommend tools and technologies that enhance service delivery.

+ Guest and Team Member Support: Address and resolve health-related or operational concerns from guests and team members, providing excellent internal and external guest service and support.

+ Safety and Compliance: Ensure all health services' operations comply with safety standards and regulations. Conduct regular safety inspections and audits.  Participate in the safety committee.

+ Budget Management: Support the creation and management of labor and non-labor budgets for the health services department.  Partner with the Labor Support team on scheduling and payroll processes.

+ Mentorship and Leadership: Mentor and guide team members, fostering a positive and collaborative work environment. Provide feedback and corrective actions as needed.

+ Teamwork and Collaboration: Promote a culture of teamwork and collaboration within the Health Services Team and with business partners across the organization.  Encourage open communication and cooperation to achieve common goals.

Qualifications/Certifications:

+ Experience: Minimum of 2 years in a health services or medical role, preferably in a team leadership or operations management capacity.

+ Current certification in first aid, CPR, AED.

+ Additional certifications such as RN, LVN, Paramedic, or EMT are preferred.

Skills:

+ Strong analytical and problem-solving skills.

+ Ability to work independently and as part of a team.

+ Effective time management and multitasking abilities.

+ Excellent communication and interpersonal skills.

+ Ability to maintain confidentiality and handle sensitive information.

+ Flexibility to work in a 24/7, 365-day operation.

+ Ability to work outdoors in various weather conditions and travel between multiple venues.

Desired Characteristics:

+ Detail-oriented with strong organizational skills.

+ Experience in the guest service industry.

+ Proficiency in MS Excel, Word, and PowerPoint.

+ Experience using GenSuite, Intelex or other EHS Management applications.

+ Professional and business writing skills.

+ Comfortable presenting in person or virtually to small or large groups.

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page (https://www.nbcunicareers.com/benefits)  of the Careers website.

Salary range: $28 - $31 an hour

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].