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Duration: 3 months (Contract possibility for extension)

Overview:

We are seeking an IS Customer Support Specialist to provide IT support services via call center, email, and ServiceNow for end users. The ideal candidate should have a basic understanding of IT troubleshooting, network diagnostics, and customer service while ensuring adherence to ITIL Incident Management standards.

Key Responsibilities:

+ Respond to calls, emails, and instant messages related to IT issues.

+ Triage, troubleshoot, and resolve/route IT incidents and service requests.

+ Document all customer interactions in ServiceNow.

+ Provide on-call support as needed.

+ Process IT Global Event Notifications and support ITIL major incident/problem management.

+ Participate in department meetings and documentation updates.

Qualifications:

+ Associate’s degree in a computer-related field or equivalent experience.

+ 1-2 years of technical customer support experience (preferably in a call center).

+ Understanding of ITIL Service Desk operations and incident management.

+ Experience with Microsoft Office Suite, Active Directory, Remote Desktop, and Network Troubleshooting.

+ Strong communication, problem-solving, and customer service skills.

+ Ability to work independently and handle multiple priorities.

About US Tech Solutions:

US TechSolutions ( www.ustechsolutions.com)is global firm providing a wide-range of talent on-demand and total workforce solutions. We are an Equal Opportunity Employer and Prohibit Discrimination and Harassment of Any Kind.

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