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JOB OVERVIEW:

Security Supervisor shall be in charge of the department under the authority of the Director of Loss Prevention.

This Supervisor shall work in conjunction with the Director and other departments to ensure the continuity of operation of the hotel. And shall work in the development and training of all colleagues’ members in the department

Responsible for performing hotel security functions, to include but not limited to fire prevention, safety, investigation and resolution of guest and employee concerns regarding safety and security matters and is directly responsible for operation, performance and evaluation of other officers assigned to his/her shift.

Essential Elements:

+ Regular and punctual attendance.

+ Ability to adhere to ALL IHG Hotel Houston grooming standards.

+ Ability to understand and execute all safety and emergency procedures, (for example: fire, crowd control, inclement weather, and bomb threats.)

+ Ability to understand and operate emergency equipment, (for example: wheelchairs, and fire extinguishers.)

+ Ability to sit, stand and walk on a continuous basis, and run as warranted.

+ Ability to lift, carry, and store in overhead areas approximately 60 lbs.

+ Ability to lift and move, in an emergency situation, an immobilized adult.

+ Ability to bend, squat, kneel, climb (including stairs and ladder), and reach.

+ Ability to push and/or pull approximately 300 lbs.

+ Ability to work in temperature extremes.

+ Ability to utilize communication equipment (for example: telephones, radios, and beepers.)

+ Ability to communicate clearly and effectively with guests and other employees.

+ Ability to interact with guests and other employees in a courteous, empathic, and discreet manner.

+ Ability to read and write effectively.

+ Ability to train, direct, supervise, evaluate and motivate other officers and personnel assigned to the department.

+ Ability to sustain direct contact with the public; must establish high degree of customer service (smile, eye contact, positive personal presentation, etc.), and high-volume interaction with guests and colleagues

Job Tasks:

+ Maintain and update Security Monthly Activity & Statistical Report.

+ Assist with the maintenance and revision of Training Manuals and programs

+ Assist with the maintenance of The Hotel Security Manual.

+ Assist with colleagues training, directing, controlling and evaluations.

+ Check and monitor time and attendance daily.

+ Maintain bi-weekly manual sign-in sheets.

+ File and maintain all Security Incident and Supplemental Reports.

+ File and maintain all security workers Compensation Reports.

+ Maintain, revise and keep current all security forms and documents.

+ Maintain and order security supplies as needed.

+ Maintain and manage the hotel’s Lost & Found operations.

+ Maintain Shipping and receiving for neighboring departments.

+ Monitor mailing and distribution of all items in storage.

+ Maintain and update monthly Parking logs and decal distribution.

+ Report and copy all guest & visitor claim reports to the hotel’s Claim Adjusters.

+ Patrol property, public areas, guest floors and BOH areas.

+ Monitor surveillance cameras.

+ Challenge suspicious or unwanted persons.

+ Dispatch security assignments.

+ Prepare, maintain and distribute all hard and soft master keys.

+ Maintain and distribute Employee ID Cards.

+ Maintain and distribute employee payroll checks.

+ Maintain lost and found for guests and employees.

+ Maintain sign-in log of all vendors, visitors, and temporary employees.

+ Maintain log of lost credit cards.

+ Complete employee’s injury (Worker’s Comp. Forms) reports.

+ Complete Incident and Supplementary reports.

+ Investigate accidents and complaints.

+ Train, direct, motivate, and evaluate other officers assigned to shift.

+ Check for fire prevention situations.

+ Check and inspect fire equipment.

+ Check fire emergency exits.

+ Respond to various security assignments.

+ Respond to emergency medical situations.

+ Assist outside agencies when necessary.

+ Provide security escorts.

+ Provide key assistance into secured areas after hours.

+ Respond to security alarms.

+ Re-que (electronic) guest locks as needed.

+ Inspect guest rooms to determine reason(s) for unanswered guest wake-up calls.

+ Inspect all items leaving the property.

+ Collect and inspect all passes permitting personnel to return to property.

+ Collect and inspect all passes permitting items to leave the property

QUALIFICATION AND REQUIREMENTS

High school diploma or equivalent, plus two years of security and safety experience, or equivalent combination of education and experience. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

+ Carrying, lifting, pushing and/or pulling items weighing up to 50-100 pounds

+ Frequently standing up and moving about the facility

+ Frequently handling objects and equipment to secure the facility

+ Frequently bending, stooping, and kneeling

Other:

+ Communication skills are utilized a significant amount of time when interacting with guests and employees.

+ Possession of a valid FA/CPR/AED certification.

+ Possession of any city, county, state, or other licenses as required by law.

+ Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.

+ Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs

+ Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures.

+ Mathematical skills, including basic math, are used occasionally,

+ May be required to work nights, weekends, and/or holidays

IHG CORE GUIDING PRINCIPLES

Our Purpose: To add value to the lives of the people with whom we interact

Our Core Principles:

+ Operate with Integrity and ethics

+ Value our Employees as Individuals

+ Provide service with passions

+ Exceed customers’ expectations

+ Exceed owners’ expectations

Associate/Leader G.U.E.S.T. Hospitality Behaviors:

+ Greet or welcome everyone, warmly with a smile, including children

+ Use eye and ear contact and guest’s name during interactions

+ Establish/anticipate needs; be knowledgeable about hotel area; offer services with enthusiasm and commitment

+ Solve and own all requests/complaints and follow up to completionThank everyone, establish an interest in guest’s satisfaction, invite to return or offer further services.

Associate/Leader ROLE MODELS all the above.

WHAT WE OFFER:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including an impressive room discount and some of the best training in the business.

The hourly pay rate for this Hourly role is $20.00. This rate is only applicable for jobs to be performed in Houston, Texas.

This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible full-time employees.

You can apply for this role through the link below (or through the internal career site if you are a current employee).

Remarks: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

At IHG Hotels & Resorts, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

**Important information** :

+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

+ If you require reasonable accommodation during the application process, please click here .

+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.