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Customer Service Representative

Requisition ID: 43950

Job Location(s):

Ames, IA, US

Employment Type: Full Time

Segment: Danfoss Power Solutions Segment

Job Function: Sales

Work Location Type: On-site

Job Description

Are you a Customer Service Professional who enjoys helping others? Danfoss is looking for two Customer Service Representatives to join our Power Solutions segment in Ames, IA. Join our dynamic customer service team at Danfoss, a global leader in engineering solutions that allow the world to use resources in smarter ways. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, perspectives, reflecting the world in which we do business. Our priorities at Danfoss are to take care of our customers, improve the health, working environment and safety of our employees, while striving for an inclusive work environment for all our colleagues. We have close to 100 factories in 20 countries with world-wide sales in over 100 countries. **Come be part of our team!**

Why You’re a Great Fit:

+ You have a caring and helpful mindset.

+ You are upbeat, enthusiastic and help to keep our work environment professional, enjoyable, and fun for everyone.

+ You have a thirst for learning and enjoy working for an inclusive & diverse company.

+ You appreciate empowerment and take the initiative to help our customers and colleagues.

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following.

+ Primary contact for the customer and provide timely information to them.

+ Deploy a pro-active approach with our customers via email, phone, and some customer portal updating to assist them in their inquiries.

+ Manage customer orders, ensuring they are processed in a timely and accurate manner.

+ Work closely with our Sales Account Managers, Plant Personnel, and your Customer Service colleagues as needed.

+ Have proficiency using our ERP/CRM/Pricing systems, internal information portals, EDI process report reviews (working with our EDI IT), and other product information processes. Serve as an advisor by providing information and offer suggestions to help our customers.

+ There is an avenue to support/manage customer escalations with your manager, as we work together promoting quality and continuous improvements.

+ Possess the skill to be an active listener and have strong relationship building skills.

+ Ability to multi-task and work on many different processes simultaneously for our customers.

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills.

+ HS Diploma or GED, some college preferred.

+ Minimum of 3 years-experience in a customer service role, preferably in a manufacturing environment.

+ Strong and proven communication skills (oral & written) and the customer service mentality to want to help others.

+ Have attention to details and possess organizational skills. Ability to find information efficiently and is self-driven to research, to help our customers.

+ Proficient in MS Office programs.

+ Familiarity with SAP software is a plus.

+ Problem-solving skill set. Listen, understand, synergize, and act as the voice of the customer (VOC).

+ Team attitude, while fostering a positive working relationship with all your colleagues.

Employee Benefits

We are excited to offer you the following benefits with your employment:

+ Bonus system

+ Paid vacation

+ Personal insurance

+ Opportunity to join Employee Resource Groups

+ Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.

**Nearest Major Market:** Ames

**Nearest Secondary Market:** Des Moines